Forward Deployed Engineer (m/f/d)

robodocxs Ltd; München; Hybrid; EUR 70,000 - 100,000; Full time

Benefits offered by this job

Projects from first conversation to go

Flat hierarchies

Time for ideas to flow into the平台

Job summary

robodocxs Ltd in Munich is seeking a forward deployment engineer to translate customer processes into AI agents on the robodocxs platform. You will capture involved systems, data volumes, and approvals, and build agents with triggers, processing rules, and ERP integrations.

In this role you work closely with customers and the product team, keep live agents running, extend solutions with customer feedback, and help shape the platform by feeding requirements from multiple customers into the

Qualifications

• Experience in software development, preferably PHP/Laravel.
• Experience with interfaces and data formats like JSON, XML, or EDI; SAP/ERP experience a plus.
• Experience with language models or interest in prompts and evaluation.
• Able to communicate with customers and summarize processes for business and engineering understanding.
• Independent, self-motivated, able to set priorities and execute.
• Fluent business German and good English.

Responsibilities

• Capture processes at the customer: which systems are involved, volumes, and who checks what today.
• Turn them into agents on the robodocxs platform with triggers, processing, rules and approvals.
• Connect mailboxes, SAP and other ERP systems, file storage and business apps via REST API, webhook or SFTP.
• Demonstrate in the proof of concept with real data what the agent takes over and where a human approves.
• Take the agent live, monitor it, and extend it together with the customer.
• Provide insights to the product team about what multiple customers need for platform improvement.

Skills

PHP

Laravel

REST API

JSON/XML/EDI

Customer communication

German language

English language

Tools

SAP

ERP systems

REST API

SFTP

Webhooks

Job description

Our forward deployed engineers build our customers' processes as AI agents on the robodocxs platform, across mailbox, ERP and file storage. You are at the table when the customer describes the process, and you stay on it until the agent runs in day-to-day work.

robodocxs automates the work nobody misses for mid-sized companies: capturing orders, checking invoices, resolving support cases, securing knowledge. Our products cover much of it. But every customer has processes that fit no template: complaints from three mailboxes, special approvals, applications that only exist there.

That is what Forward Deployment is for. We build the customer's process as an agent on the same platform as our products, with their real systems and data. You own that path from the first conversation through the proof of concept to live operation. What several customers need goes back into the platform.

Our stack: PHP and Laravel, Livewire and Vue. Plus language models and document recognition that let our agents read documents and prepare decisions.

Your tasks

• You capture processes at the customer: which systems are involved, what volumes come in and who checks what today.
• You turn them into agents on the robodocxs platform, with triggers, document processing, rules and approvals.
• You connect mailboxes, SAP and other ERP systems, file storage and business applications, via REST API, webhook or SFTP.
• In the proof of concept you show with real customer data what the agent takes over and where a person approves.
• You take the agent live, keep an eye on it and extend it together with the customer.
• You pass on to the product team what several customers need, so it becomes part of the platform.

What you bring

• You have experience in software development, ideally with PHP and Laravel.
• You have built interfaces and know formats such as JSON, XML or EDI. Experience with SAP or other ERP systems is a plus.
• You have worked with language models or want to: writing prompts, checking results, catching failure cases.
• You like talking to customers and can sum up a process so that the business side and engineering understand the same thing.
• You work independently, set priorities and get things done.
• You speak business-fluent German and good English.

What we offer

• Customer projects of your own, from the first conversation to live operation.
• Short decision paths and flat hierarchies: the founders run strategy and technology themselves.
• Time and room for your own ideas to flow into the platform, and training that fits your work.
• An office in Munich's Lehel district, a walk from U-Bahn, S-Bahn and tram. Remote work is possible.
• Drinks, fresh fruit and chocolates in the office, plus table football and regular team events.