Field Services Engineer

Mackinnon Bruce International; Hessen; On-site; EUR 55,000 - 70,000; Full time

Job summary

Mackinnon Bruce International is seeking a Field Service Engineer to install, commission, maintain and repair specialist laboratory equipment used in fertility and IVF settings across Germany. The role includes servicing incubators, microscopes and lasers, with direct interaction with customers and travel within the DACH region.

You will manage a portfolio of customers, undertake preventive maintenance and troubleshooting, and support qualification activities.

Qualifications

• Technical background in electronics, mechanics or optics.
• Experience in field service or customer-facing technical roles.
• Medical-device, diagnostics or IVF/lab equipment experience is a plus.

Responsibilities

• Install, commission, maintain and repair specialist laboratory equipment.
• Perform preventative maintenance, fault-finding, and performance testing.
• Support installation and commissioning of IVF laboratories.
• Manage customer portfolio and coordinate service visits.
• Provide technical training to laboratory personnel.
• Assist with equipment qualification and IQ/OQ activities.
• Maintain accurate service reports and coordinate with internal teams.

Skills

Field service experience

German communication

Fluent English

Independent on-site work

Networking knowledge

Education

Engineering degree in electronics/mechanics/optics or related

Tools

Diagnostics tools

Lab equipment installation tools

Job description

We're partnering with a growing specialist medical and laboratory equipment business to recruit a Field Service Engineer in Germany.

Supporting fertility and IVF laboratories, you'll combine hands-on installation, maintenance and troubleshooting with ownership of customer relationships across the DACH region.

The Role

You'll be responsible for installing, commissioning, maintaining and repairing specialist laboratory equipment used in fertility and IVF settings.

Key responsibilities include:

• Installing, commissioning and servicing incubators, microscopes, lasers and other specialist laboratory equipment.
• Carrying out preventative maintenance, fault-finding, repairs and performance testing.
• Supporting the installation and commissioning of complete IVF laboratories.
• Managing your own customer portfolio and coordinating service visits directly with end users.
• Providing technical training and guidance to laboratory personnel.
• Supporting equipment qualification and validation, including IQ/OQ activities.
• Maintaining accurate service reports and working with internal teams to resolve technical issues.

What We're Looking For

• A technical background in electronics, mechanics, optics or a related engineering discipline.
• Experience in field service, technical support or another customer-facing technical role.
• Medical-device, diagnostics, IVF, laboratory or capital-equipment experience would be advantageous.
• Strong technical troubleshooting skills and the ability to work independently on-site.
• Good computer skills, with networking knowledge an advantage.
• Strong German communication skills and fluent English.
• A valid driving licence and willingness to travel regularly, typically 3–4 days per week

We're ideally looking for someone with 3–5 years of relevant experience, although candidates with 1–2 years of experience and the right technical foundations are encouraged to apply.

Territory & Location

The role will support customers across Southern Germany, Austria & Switzerland, however exact territory will be defined based on the candidate's location.

A base in Central or Southern Germany is preferred.

Why Join?

• Join a growing specialist business expanding its DACH service capability.
• Work with highly specialised laboratory technology in the fertility and IVF sector.
• Enjoy autonomy, direct customer interaction and ownership of your customer relationships.
• Develop your technical expertise within a specialist medical technology environment.