Field Services Engineer

Mackinnon Bruce International; Baden-Württemberg; On-site; EUR 50,000 - 70,000; Full time

Job summary

Mackinnon Bruce International is seeking a Field Service Engineer in Germany. You will install, commission, service and repair specialist IVF laboratory equipment while managing customer relationships across the DACH region.

This role requires regular on-site travel (3–4 days per week), training of laboratory staff, IQ/OQ activities, and precise service reporting. A technical background in electronics, mechanics or optics and fluent English with strong German communication are essential.

Qualifications

• German communication skills and fluent English.
• Technical background in electronics, mechanics or optics.
• Experience in field service or customer-facing technical role.
• Medical-device, diagnostics or IVF/lab equipment experience is advantageous.
• Willingness to travel regularly (3–4 days/week).
• 3–5 years of relevant experience preferred.

Responsibilities

• Install, commission and service incubators, microscopes, lasers and other specialist lab equipment.
• Perform preventative maintenance, fault-finding, repairs and performance testing.
• Support installation and commissioning of IVF laboratories.
• Manage customer portfolio and coordinate service visits with end users.
• Provide technical training and guidance to laboratory personnel.
• Support IQ/OQ activities and maintain accurate service reports.

Skills

German communication

Fluent in English

Technical background in electronics

Mechanics and optics

Field service experience

Education

Engineering discipline

Job description

We're partnering with a growing specialist medical and laboratory equipment business to recruit a Field Service Engineer in Germany.

Supporting fertility and IVF laboratories, you'll combine hands-on installation, maintenance and troubleshooting with ownership of customer relationships across the DACH region.

The Role

You'll be responsible for installing, commissioning, maintaining and repairing specialist laboratory equipment used in fertility and IVF settings.

Key responsibilities include:

• Installing, commissioning and servicing incubators, microscopes, lasers and other specialist laboratory equipment.
• Carrying out preventative maintenance, fault-finding, repairs and performance testing.
• Supporting the installation and commissioning of complete IVF laboratories.
• Managing your own customer portfolio and coordinating service visits directly with end users.
• Providing technical training and guidance to laboratory personnel.
• Supporting equipment qualification and validation, including IQ/OQ activities.
• Maintaining accurate service reports and working with internal teams to resolve technical issues.

What We're Looking For

• A technical background in electronics, mechanics, optics or a related engineering discipline.
• Experience in field service, technical support or another customer-facing technical role.
• Medical-device, diagnostics, IVF, laboratory or capital-equipment experience would be advantageous.
• Strong technical troubleshooting skills and the ability to work independently on-site.
• Good computer skills, with networking knowledge an advantage.
• Strong German communication skills and fluent English.
• A valid driving licence and willingness to travel regularly, typically 3–4 days per week

We're ideally looking for someone with 3–5 years of relevant experience, although candidates with 1–2 years of experience and the right technical foundations are encouraged to apply.

Territory & Location

The role will support customers across Southern Germany, Austria & Switzerland, however exact territory will be defined based on the candidate's location.

A base in Central or Southern Germany is preferred.

Why Join?

• Join a growing specialist business expanding its DACH service capability.
• Work with highly specialised laboratory technology in the fertility and IVF sector.
• Enjoy autonomy, direct customer interaction and ownership of your customer relationships.
• Develop your technical expertise within a specialist medical technology environment.