Field Engineer

COLUMBIA Shipmanagement Ltd.; Hamburg; Vor Ort; EUR 45.000 - 60.000; Vollzeit

Zusammenfassung

COLUMBIA Shipmanagement Ltd. in Hamburg, Germany, seeks a Field Engineer to provide second-line IT support at our regional office.

You will troubleshoot hardware/software, configure desktops/laptops, and support Office 365 and productivity tools, collaborating with the central IT team in Cyprus to ensure high service levels. The role emphasizes ITSM-aligned incident management, security best practices, and clear documentation, with opportunities for professional growth in a dynamic international

Qualifikationen

• Proven experience in a desktop support or IT helpdesk role.
• Strong knowledge of Windows and MacOS operating systems.
• Experience with Microsoft 365 applications and other office productivity tools.
• Basic networking knowledge (TCP/IP, VPN, Wi‑Fi).
• Experience with ITSM tools, especially ServiceNow.
• Experience with Active Directory user administration.
• Knowledge of IT security and data protection.
• Strong problem-solving and the ability to work independently and in a team.
• Excellent communication and interpersonal skills.
• IT certifications (e.g., CompTIA A+, Modern Desktop, ITIL) are a plus.

Aufgaben

• Provide on-site and remote technical support for desktop/laptop users, diagnosing and resolving hardware, software, and network issues.
• Install, configure, and maintain Windows/MacOS operating systems and office productivity software (e.g., Microsoft 365).
• Ensure timely resolution of support tickets within ITSM frameworks using ServiceNow for tracking and escalation.
• Manage user accounts, permissions, and access control per IT security policies.
• Support setup and maintenance of IT infrastructure including printers and conference room equipment.
• Assist in software updates, patch management, and routine maintenance to keep systems secure.
• Document support requests and solutions in the ITSM system, adhering to SLAs.
• Provide end-user training on IT best practices and security awareness.
• Maintain asset inventory for IT equipment and align with global IT policies.

Kenntnisse

Desktop support

IT helpdesk

Windows

MacOS

Active Directory

ITSM basics

Security best practices

Data protection

Documentation

Communication skills

Ausbildung

CompTIA A+

Microsoft Certified: Modern Desktop Administrator

ITIL Foundation

Tools

ServiceNow

Microsoft 365

Jobbeschreibung

We are seeking to recruit a Field Engineerto join our team in Hamburg, Germany.

Job Description

Job Summary

We are seeking a skilled Field Engineer to provide second line technical support to end-users at our Hamburg regional office. The role involves troubleshooting hardware and software issues, assisting users with desktop/laptop configurations, and supporting office productivity tools. The engineer will collaborate with the centralised IT team in Cyprus to ensure seamless IT operations and high service levels, while adhering to IT Service Management (ITSM) protocols and best practices.

Key Responsibilities

• Provide on-site and remote technical support for desktop/laptop users, diagnosing and resolving hardware, software, and network issues.
• Install, configure, and maintain Windows/MacOS operating systems and office productivity software (e.g., Microsoft 365, collaboration tools, and business applications).
• Ensure timely resolution of support tickets within ITSM frameworks, utilizing tools such as ServiceNow for tracking, escalation, and resolution of IT issues.
• Manage user accounts, permissions, and access control following IT security policies.
• Support the setup and maintenance of IT infrastructure, including printers, conference room equipment, and other peripherals.
• Assist in software updates, patch management, and routine maintenance to ensure systems are secure and up to date.
• Document support requests, troubleshooting steps, and solutions in the ITSM system, ensuring compliance with service level agreements (SLAs).
• Provide end-user training and guidance on IT best practices and security awareness.
• Maintain asset inventory for IT equipment in the regional office, ensuring proper tracking within the ITSM platform.
• Collaborate with the centralised IT team to implement global IT policies and initiatives, ensuring alignment with ITSM standards.

Key Skills & Qualifications

• Proven experience in a desktop support or IT helpdesk role.
• Strong knowledge of Windows and MacOS operating systems.
• Experience with Microsoft 365 applications and other office productivity tools.
• Basic networking knowledge (TCP/IP, VPN, Wi-Fi troubleshooting).
• Experience with IT Service Management (ITSM) tools, particularly ServiceNow, for ticketing and incident management.
• Experience with Active Directory user administration.
• Knowledge of IT security best practices and data protection.
• Strong problem-solving skills with the ability to work independently and as part of a team.
• Excellent communication and interpersonal skills.
• Ability to document processes and solutions clearly.
• IT certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator, ITIL Foundation) are a plus.

Why Join Us?

• Opportunity to work in a dynamic, international environment.
• Supportive and collaborative IT team.
• Career development and training opportunities.
• Competitive salary and benefits package.