Field Services Engineer

Planet Pharma; Hamburg; On-site; EUR 65,000 - 90,000; Full time

Job summary

Planet Pharma is seeking a Field Service Engineer to support a cutting-edge surgical robotics platform across Germany and Europe. This permanent, hands-on role requires strong technical expertise in medical devices, robotics, and capital equipment, with a focus on delivering high-quality service and system performance.

You will diagnose complex issues, perform installations and upgrades, conduct preventative maintenance, and provide on-site and remote support while coordinating service-related

Qualifications

• Experience in field service or technical support in a customer-facing environment.
• Background with medical devices, surgical systems, robotics or capital equipment.
• Strong problem-solving and repair skills in hospital/clinical settings.
• Willingness to travel across Europe; valid driving licence.

Responsibilities

• Diagnose and resolve complex technical issues on installed systems.
• Installations, commissioning, upgrades, relocations and de-installations.
• Perform preventative maintenance and repairs.
• Provide on-site and remote technical support and training.
• Maintain service reports and documentation; coordinate logistics.

Skills

Field service experience

Troubleshooting

Technical support

German language

English language

Travel willingness

Education

Engineering degree or technical qualification

Tools

Service management software

Job description

Role: Field Service Engineer - Surgical Robotics

Type: Permanent

We are partnering with an innovative and rapidly growing medical technology company to appoint a Field Service Engineer supporting a cutting-edge surgical robotics platform across Germany and wider Europe.

This is a hands-on, customer-facing role ideal for an experienced engineer with a background in medical devices, healthcare technology, robotics, or other sophisticated capital equipment environments. You'll play a critical role in ensuring customers receive exceptional technical support, system performance, and service delivery throughout the product lifecycle.

Key Responsibilities

• Diagnose and resolve complex technical issues across installed systems
• Perform installation, commissioning, upgrades, relocations, and de-installations
• Conduct preventative maintenance and corrective service activities
• Replace and repair system components as required
• Deliver remote and telephone-based technical support
• Provide on-site troubleshooting and first-line technical assistance
• Support customer training sessions and product demonstrations
• Maintain accurate service reports, maintenance records, and documentation
• Collaborate closely with Engineering, Quality, Product Management, and Commercial teams
• Contribute to continuous improvement initiatives for products and processes
• Assist with the development of service, user, and training documentation
• Support contract service requirements and customer retention activities
• Coordinate service-related logistics and equipment shipments when necessary

Requirements

• Technical qualification in Engineering or a related discipline, or equivalent industry experience
• Proven field service or technical support experience within a customer-facing environment
• Experience supporting medical devices, surgical systems, healthcare technology, robotics, or complex capital equipment
• Strong understanding of hospital environments and operating theatre protocols
• Excellent troubleshooting, diagnostics, and repair capabilities
• Experience with service management and maintenance reporting systems
• Full driving licence
• Willingness to travel extensively throughout Europe
• Flexibility for occasional international travel, including APAC regions
• Fluent German and English language skills

We are an equal opportunities Recruitment Business and Agency. We welcome applications from all suitably qualified candidates regardless of their race, sex, disability, religion/belief, sexual orientation or age. Planet Pharma is an Employment Business providing Global Staffing services.