Field Service Engineer (m/f/d) 3D printers

Nanoscribe; Eggenstein-Leopoldshafen; Hybrid; EUR 55,000 - 75,000; Full time

Benefits offered by this job

30 days vacation

Pension allowance

Wellpass fitness

Bike leasing

Canteen subsidy

Corporate Benefits

Development meetings

Further training

Partial remote work

Job summary

Nanoscribe is seeking a Field Service Engineer (m/f/d) for the Karlsruhe area in full time. You will commission our state-of-the-art 3D printers across Europe, perform laser alignment, tuning and testing, and train customers on-site and remotely.

You will maintain and repair printers in the field, document feedback for our developers, and strengthen relationships with customers. This role involves extensive travel within Europe and requires excellent English.

Qualifications

• Strong technological background from studies.
• Practical experience with delicate mechanics or optical beam path alignment.
• Excellent problem solving and documentation skills.
• Ability to work independently and under pressure in field service.
• Strong presentation skills and drive to transfer knowledge.
• Excellent English in speech and writing.

Responsibilities

• Commission our 3D printers in Europe including laser alignment, tuning and testing.
• Train customers and provide technical support.
• Maintain and service printers remotely and in the field.
• Gather and document customer and support feedback.
• Act as liaison for bug reports and feature requests.
• Strengthen relationships with customers.

Skills

Technological background

Delicate mechanics experience

Optical beam path alignment

Problem solving

Documentation skills

Independent work under pressure

English proficiency

Willingness to travel

Team player

Job description

We strive for excellence - with this mission in mind, Nanoscribe develops and produces solutions for 3D microfabrication. As a pioneer in high-precision additive manufacturing, we are the technology and world market leader with more than 100 employees and have a worldwide sales and service network with customers in more than 30 countries. With our hardware and software solutions and as an innovation partner for our customers, we enable new, groundbreaking applications in science and industry.

As an equal opportunity employer, we do more than accept difference. We actively support employees from diverse backgrounds and appreciate the creativity and perspectives these differences bring to our workplace and community. Our collaborative environment encourages everyone to contribute their skills and ideas, which are both valued and acknowledged.

For our office in the Karlsruhe area we are looking for a Field Service Engineer (m/f/d) in full time.

Job Description

• Commission our 3D printers in Europe including laser alignment, tuning and testing
• Train our customers and provide technical support
• Maintain and service our customers 3D printers remotely as well as in the field
• Gather and document customer and support feedback
• Act as an agent for bug reports and feature requests between our customers and our developers
• Strengthen the relationship with our customers

This position includes about 60% travel mainly within Europe and occasionally worldwide.

Your profile

• Successfully completed studies with a strong technological background
• Practical experience with delicate mechanics or optical beam path alignment
• Outstanding problem solving and documentation skills
• Ability to work independently and concentrated under pressure particularly during field service
• Strong presentation skills and the drive to transfer knowledge
• Exceptional communication skills and excellent command of spoken and written English
• Eagerness to travel
• Cultural sensitivity in customer relations
• You consider yourself a team player with an honest and professional working attitude

As part of our international service team, you will commission our state-of-the-art 3D printers, visit renowned universities, research institutes and companies. You will gather an increasing understanding of the optics, the mechanics and the electrical components of the system and proficiently maintain, repair and optimize the devices in the field.

This position allows you to convey your excitement for our technology and get the opportunity to stay in touch with the forefront of scientific research in the fields of life-sciences, photonics, material science, micro-optics, micro-robotics and many more.

We offer you

• A salary in line with market conditions with vacation and Christmas bonuses
• Pension allowance
• 30 days vacation
• A state-of-the-art workplace in the new Zeiss Innovation Hub in front of the KIT Campus North
• Attractive benefits such as a subsidy for the EGYM Wellpass fitness network, bike leasing, Guudcard, capital-forming benefits or for the canteen
• Employee discounts via the Corporate Benefits program
• Employee development meetings
• Individual further training measures
• Option to work partially remotely

Grab your chance at being part of a committed team of the market leading company within the technology sector of 3D micro printing.

Do you have any further questions? Then we look forward to hearing from you.