Field Service Engineer EBPG (m/f/d)

Raith GmbH; Dortmund; On-site; EUR 55,000 - 75,000; Full time

Benefits offered by this job

Bike leasing

Job ticket

Home office arrangements

Job summary

Raith GmbH is seeking a Field Service Engineer EBPG (m/f/d), ideally based in Southern Germany. You will support national and international customers by servicing, installing, and upgrading high-precision systems.

The role involves traveling regionally and internationally, coordinating with service teams, and maintaining thorough documentation. A relevant electrical engineering degree and strong customer focus are required, with English fluency preferred.

Qualifications

• Bachelor or Master degree in electrical engineering or a comparable field
• Ability to follow procedures, safety standards and work instructions
• Fluent in English, German desirable
• Willingness to travel regionally and internationally to support customers

Responsibilities

• Manage assigned customer cases, including periodic maintenance, fault diagnosis and repairs.
• Install new systems and perform site surveys, followed by training and clear guidance to the customer.
• Collaborate with Service colleagues and cross-functional teams including Production and Engineering.
• Prepare upcoming service tasks, translate service requirements into materials and tools, and support the team when not travelling.
• Provide clear communication to customers regarding work performed, findings and follow-up actions.
• Complete administrative tasks such as service reporting, parts documentation, time registration and escalation of unresolved issues.
• Identify improvement opportunities within daily work processes and contribute to continuous service delivery improvement.

Skills

Electrical engineering

Customer-focused

Structured work

Education

Bachelor's or Master's in electrical engineering

Job description

We are a world-leading high-tech company developing maskless nanofabrication systems and characterization solutions. Defined by a dynamic environment that is at the forefront of tomorrow’s technological advances on a global scale, we are seeking challengers ready to shape the future with us.

We are looking for individuals who thrive in visionary and collaborative environments, bringing their unique strengths and their passion to make RAITH the innovative force it is. Interested to write the next chapters of our success story together with our 450-strong team?

We are currently looking to fill a full-time Field Service Engineer EBPG (m/f/d) positionideally basedin Southern Germany. The role involves the support of our national and international customers.

• Managing assigned customer cases, including periodic maintenance, fault diagnosis and execution of repairs.
• Installing new systems and performing site surveys, followed by training and clear guidance to the customer.
• Close cooperation with Service colleagues (other FSE’s and technical support) and cross functional teams including Production and Engineering.
• Preparing upcoming service tasks, translating service requirements into materials and tools needed, and supporting the team when not travelling.
• Providing clear communication to customers regarding performed work, technical findings and recommended follow‑up actions.
• Completing administrative tasks such as service reporting, documentation of used parts, time registration and escalation of unresolved issues.
• Identifying improvement opportunities within daily work processes and contributing to continuous improvement of service delivery.

Ihr Profil

• Bachelor or Master degree in electrical engineering or a comparable field of study and experience in a similar role, preferably in a high technical environment.
• Ability to follow procedures, safety standards and work instructions.
• Fluent in English, German desirable.
• Willing to travel regionally and internationally to support customers as required.
• Customer‑focused, accurate and structured in work execution.
• Structured training
• Partnership cooperation
• Diverse personnel development measures and development prospects in a growing global organization
• Bike leasing offers
• Contribution to job ticket
• Home office arrangements

Cornelia Donndorf, HR Specialist Recruiting
Konrad-Adenauer-Allee 8, 44263 Dortmund
Telephone: [phone]

RAITH empowers innovation in connectivity, mobility, green energy, and healthcare with cutting-edge, high-precision tools for research and industry.