Field Service Engineer EBPG (m/f/d)

RAITH Group; Dortmund; On-site; EUR 55,000 - 90,000; Full time

Benefits offered by this job

Bike leasing

Job ticket

Home office arrangements

Job summary

RAITH Group sucht eine/n Field Service Engineer EBPG (m/f/d) zur Verstärkung des Serviceteams in Deutschland. Die Stelle ist ideal basierend in Süddeutschland und umfasst die Unterstützung nationaler sowie internationaler Kunden.

Zu den Aufgaben gehören Wartung, Fehlerdiagnose, Reparaturen, Installation neuer Systeme, Site Surveys und anschließende Schulung der Kunden. Reisebereitschaft, englische Sprachkenntnisse und eine strukturierte Arbeitsweise sind gefordert.

Qualifications

• Bachelor- oder Masterabschluss in Elektrotechnik oder vergleichbares Feld.
• Bereitschaft zu regionaler und internationaler Reise.
• Fließendes Englisch; Deutschkenntnisse wünschenswert.

Responsibilities

• Bearbeitung von Kundenschlauch- und Servicetickets, inklusive Wartung, Fehlerdiagnose und Reparaturen.
• Installation neuer Systeme und Durchführung von Ortsterminen, einschließlich Schulung des Kunden.
• Enge Zusammenarbeit mit Servicekollegen, Produktion und Entwicklung.
• Vorbereitung von Servicetätigkeiten, Material- und Werkzeugbedarf ermitteln und Team unterstützen, auch wenn Reisen nicht möglich ist.
• Klare Kommunikation mit Kunden über durchgeführte Arbeiten, Ergebnisse und Folgeempfehlungen.
• Erledigung administrativer Aufgaben wie Berichte, Teilebelege, Zeiterfassung und Eskalation offener Issues.
• Identifikation von Verbesserungsmöglichkeiten in täglichen Arbeitsprozessen und Beitrag zur Service-Qualität.

Skills

Englisch fließend

Deutsch wünschenswert

Education

Bachelor- oder Masterabschluss Elektrotechnik oder vergleichbares

Job description

We are a world-leading high-tech company developing maskless nanofabrication systems and characterization solutions. Defined by a dynamic environment that is at the forefront of tomorrow’s technological advances on a global scale, we are seeking challengers ready to shape the future with us.

We are looking for individuals who thrive in visionary and collaborative environments, bringing their unique strengths and their passion to make RAITH the innovative force it is. Interested to write the next chapters of our success story together with our 450-strong team?

We are currently looking to fill a full-time Field Service Engineer EBPG (m/f/d) position ideally based in Southern Germany. The role involves the support of our national and international customers.

• Managing assigned customer cases, including periodic maintenance, fault diagnosis and execution of repairs.
• Installing new systems and performing site surveys, followed by training and clear guidance to the customer.
• Close cooperation with Service colleagues (other FSE’s and technical support) and cross functional teams including Production and Engineering.
• Preparing upcoming service tasks, translating service requirements into materials and tools needed, and supporting the team when not travelling.
• Providing clear communication to customers regarding performed work, technical findings and recommended follow‑up actions.
• Completing administrative tasks such as service reporting, documentation of used parts, time registration and escalation of unresolved issues.
• Identifying improvement opportunities within daily work processes and contributing to continuous improvement of service delivery.

Über uns

We are a world-leading high-tech company developing maskless nanofabrication systems and characterization solutions. Defined by a dynamic environment that is at the forefront of tomorrow’s technological advances on a global scale, we are seeking challengers ready to shape the future with us. We are looking for individuals who thrive in visionary and collaborative environments, bringing their unique strengths and their passion to make RAITH the innovative force it is. Interested to write the next chapters of our success story together with our 450-strong team? We are currently looking to fill a full-time Field Service Engineer EBPG (m/f/d) position ideally based in Southern Germany. The role involves the support of our national and international customers.

Ihre Aufgaben

• Managing assigned customer cases, including periodic maintenance, fault diagnosis and execution of repairs.
• Installing new systems and performing site surveys, followed by training and clear guidance to the customer.
• Close cooperation with Service colleagues (other FSE’s and technical support) and cross functional teams including Production and Engineering.
• Preparing upcoming service tasks, translating service requirements into materials and tools needed, and supporting the team when not travelling.
• Providing clear communication to customers regarding performed work, technical findings and recommended follow‑up actions.
• Completing administrative tasks such as service reporting, documentation of used parts, time registration and escalation of unresolved issues.
• Identifying improvement opportunities within daily work processes and contributing to continuous improvement of service delivery.

Ihr Profil

• Bachelor or Master degree in electrical engineering or a comparable field of study and experience in a similar role, preferably in a high technical environment.
• Ability to follow procedures, safety standards and work instructions.
• Fluent in English, German desirable.
• Willing to travel regionally and internationally to support customers as required.
• Customer‑focused, accurate and structured in work execution.

Warum wir?

• Structured training
• Partnership cooperation
• Diverse personnel development measures and development prospects in a growing global organization
• Bike leasing offers
• Contribution to job ticket
• Home office arrangements

Ansprechpartner

Cornelia Donndorf, HR Specialist Recruiting
Konrad-Adenauer-Allee 8, 44263 Dortmund
Telephone: [phone]

Über uns

Wir sind ein weltweit führendes Hightech-Unternehmen, das maskenlose Nanofabrikationssysteme und strukturgebende Verfahren im Nanobereich entwickelt. Geprägt von einem dynamischen Umfeld an der Spitze des globalen technologischen Fortschritts von morgen, sind wir auf der Suche nach Herausforderern, die bereit sind, mit uns die Zukunft zu gestalten. Interessiert, gemeinsam mit unserem 450-köpfigen Team die nächsten Kapitel unserer Erfolgsgeschichte zu schreiben?