Field Application Engineer - Remote

Formlabs; München; Remote; EUR 75,000 - 105,000; Full time

Benefits offered by this job

Shares in the company

Free mental health sessions

Learning & development budget

Free 3D prints

Urban Sports Club discount

Supplementary pension scheme

Team events

Job summary

Formlabs is seeking a Field Application Engineer to support the DACH region from Munich, traveling extensively to customer sites. You will install, calibrate, and train users on Formlabs equipment and software, and perform break-fix and maintenance tasks while coordinating travel logistics and documenting activities in Salesforce.

You should bring strong electromechanical knowledge, fluency in German and English, and a passion for 3D printing.

Qualifications

• Based in Munich or within a reasonable commuting distance.
• Willingness to travel 80% or more and manage on-site engagements.
• Fluency in German and English (C1) and clear communication of technical concepts.

Responsibilities

• Install and commission new 3D printing systems at customer sites.
• Conduct on-site user training and provide demonstrations.
• Perform break-fix visits and preventative maintenance.
• Manage travel logistics and document activities in Salesforce.

Skills

Electromechanical

Hardware knowledge

German fluency

English fluency

Training skills

Travel heavy

Education

Bachelor's degree in engineering

Tools

Salesforce

Job description

## Field Application Engineer - Remote**Department:** Global Services **Location:** Munich, Germany---\\*\\*Please apply with an English resumé!\\*\\* Do you want to change how the world creates?At Formlabs, we’re building the tools that make it possible for anyone to bring their ideas to life, from cutting-edge products to life-saving medical devices. Our 3D printing technology powers innovation at more than 50,000 industry leaders worldwide, including Apple, Google, Tesla, New Balance, and NASA. Together, we’re helping everyone design, prototype, and manufacture faster than ever before.As the dedicated **Field Application Engineer** for Formlabs, you will be the primary technical point of contact and face of our company across the **DACH region** and beyond. This is a role where you will be traveling 80% or more of the time.You will be responsible for the full lifecycle of the customer's on-site experience: from the initial installation and commissioning of equipment to delivering comprehensive user training and performing critical repairs. You are not just fixing machines; you are empowering customers to use them.We’re a team of hands-on builders, engineers, and innovators reinventing how the world makes physical things. If you’re ready to shape the future of fabrication, come build it with us.**The Challenge:*** **Installation & Customer Training (On-Site)** + Equipment Installation: Travel to customer sites to unpack, install, commission, and calibrate new 3D printing systems. + User Training: Conduct structured on-site training sessions for new and existing customers. You will teach them how to operate the machinery, utilize software, and perform basic maintenance. + Demonstrations: Perform live product demos to inspire confidence in the technology and ensure the customer team is fully up to speed.* **Break-Fix & Maintenance (On-Site)** + Rapid Response: Act as a deployable resource for customers facing downtime, often traveling on short notice to perform urgent repairs. + Preventative Maintenance: Manage a schedule of annual maintenance visits, ensuring all warrantied customers are serviced within their 90-day target window. + Troubleshooting: Employ critical thinking to diagnose electromechanical issues and achieve \"single visit resolutions\" to minimize travel and downtime.* **Logistics & Reporting** + Visit Volume: Execute a high volume of activity. + Travel Management: Independently manage a complex travel schedule (flights, trains, hotels, rental cars) and submit expenses on time. + Documentation: Maintain meticulous records of installations, training sessions completed, and repairs in Salesforce.**Your Profile:*** You are based in **Munich**- or within a 45-minute drive (highly preferred due to hub connectivity).* You are energized by travel and willing to be on the road 80%+ of the time.* You have a strong technical background (electromechanical/hardware) *and* the soft skills required to teach others how to use that technology.* Fluency in **German and English (both C1)**. You can explain complex technical concepts simply and effectively in German and English.* Valid driver’s license is required.**Bonus Skills:*** Fluency in French* Passion for 3D printing and emerging technologies* Experience in rapidly-growing startup environments**Our Perks:*** Shares in the company (we're a double unicorn company!)* Free mental health & well-being sessions with an external partner* Learning and development budget* Free 3D prints* Urban Sports Club discount* Supplementary, opt-in German pension scheme* Fun team events**We build amazing things. Come join us!***Even if you don't check every box, but see yourself contributing, please apply.Help us build an inclusive community that will change the face of 3D printing. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.*