Field Service Engineer - Automation Solutions (f/m/d)

USTBC ABB Installation Products Inc.; Ratingen; On-site; EUR 50,000 - 80,000; Full time

Benefits offered by this job

ABB Retirement Benefits

ABB ESAP

Corporate Health Program

Bicycle Leasing

Job summary

ABB AG in Ratingen, Germany, seeks a skilled technician/engineer to support process control systems at customer sites. You will install, service, commission, and optimize ABB control systems (800xA, AC800M, Freelance, Melody) while delivering high-quality service and maintaining customer relationships.

The role is onsite with potential occasional home office after probation; travel ~30% is expected. You will collaborate with ABB teams and customers, and a valid driver’s license is required to

Qualifications

• Qualified technician (staatlich geprüfter Techniker) or currently pursuing this qualification; a Bachelor’s degree in Electrical Engineering, Mechatronics, or Industrial Engineering (with sufficient electrical content) is preferred.
• Several years of experience in automation technology; ideally with ABB control systems such as 800xA, AC800M, Freelance or Melody.
• Sound knowledge of servicing, maintaining, commissioning and repairing.
• Confident and professional with strong communication skills, analytical thinking, and motivation for continuous learning.
• Willingness to travel around 30%, driving license required, overnight stays rare.

Responsibilities

• Performing service tasks such as installation and commissioning of equipment, identifying technical problems and conducting analysis on-site or remotely.
• Providing on-site or remote technical support in event of process control system malfunctions and modernizing systems.
• Consulting with and advising customers on the best service solutions while maintaining strong relationships.
• Participating in automation projects from installation through programming and commissioning at the customer site and troubleshooting equipment failures.

Skills

Automation technology

Customer communication

Education

Electrical Engineering (BSc)

Mechatronics

Industrial Engineering

Tools

800xA

AC800M

Freelance

Melody

Job description

At ABB , we help industries run leaner and cleaner-and every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

Team Manager Service Operations

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Work Model

The work model for the role is: onsite. #LI-Onsite

After successful completion of the probationary period, occasional home office may be granted on a case-by-case basis; this is an exception, not the standard practice, and on-site presence remains the expectation)

Key responsibilities

In this role, you will support ABB's process control systems at customer sites, in accordance with ABB standard processes, quality standards and safety guidelines, acting as the technical point of contact while delivering quality and customer satisfaction.

This role is contributing to the Automation Business Area in Ratingen. Main stakeholders are ABB customers and internal ABB teams.

You will be mainly accountable for:

• Performing service tasks such as installation and commissioning of equipment, identifying technical problems and conducting analysis through remote or on-site activities (installation and commissioning, routine maintenance, extensions, replacements, etc.)
• Providing on-site or remote technical support in the event of process control system/automation malfunctions, and enhancing and modernizing existing systems
• Consulting with and advising customers on the best service solutions, while building and maintaining strong customer relationships
• Actively participating in automation projects from installation through programming and commissioning at the customer site, and troubleshooting equipment failures to prevent recurrence

Qualifications for the role

• Completed qualification as a technician (staatlich geprüfter Techniker) or currently pursuing this qualification is required; a Bachelor's degree in Electrical Engineering, Mechatronics, or Industrial Engineering (with sufficient electrical engineering content) is preferred
• Several years of experience in automation technology, ideally with ABB control systems such as 800xA, AC800M, Freelance or Melody
• Sound knowledge of and hands-on experience in servicing, maintaining, commissioning and repairing
• Confident and professional occurrence with strong communication skills, an analytical and connected way of thinking, and a strong motivation for continuous learning
• Willingness to travel around 30%, higher in the first year (valid driving license required) primarily to customers within the region; overnight stays are the exception, given the regional customer base
• Good IT knowledge of Windows operating systems, PC hardware, network technology and cybersecurity
• Fluency in German with good written and spoken English

Benefits

• ABB Retirement Benefits
• ABB Employee Stock Acquisition Plan (ESAP)
• Corporate Health Program
• Bicycle Leasing

Please note: in the case of equal suitability, people with severe disabilities and their equals are given preference.

ABB AG

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