Customer Experience & Technical Sales Support Specialist - Automation Forum (m/f/d)

USTBC ABB Installation Products Inc.; Mannheim; Hybrid; EUR 54,000 - 68,000; Full time

Benefits offered by this job

Company pension scheme

Flexible Working Hours Arrangement

Employee Share Acquisition Plan (ESAP)

35-hour Workweek

ABB Children's holiday home

Job summary

ABB, a global leader in automation and power technologies, is seeking a Sales Support specialist to empower the sales team with technical expertise and customer-facing support. The role involves coordinating demonstrations, preparing quotations, and delivering internal training to the Sales organization.

The position is hybrid in Germany with occasional travel (<10%), requiring fluency in German and English and a degree in Automation/Electrical Engineering or Computer Science. ABB values clear communication and proactive process optimization.

Qualifications

• Completed degree in Automation Engineering or a related field such as Electrical Engineering or Computer Science.
• Experience in technical sales or sales support is advantageous, ideally in industrial automation.
• Good understanding of process control systems or software solutions used in manufacturing environments.
• Excellent communication skills and ability to explain technical concepts clearly.
• Independent and structured approach to work.
• Fluency in German and English, both written and spoken.
• Willingness to travel within the Germany, Austria, and Switzerland region occasionally (<10%).
• Experience with ABB control systems is a significant advantage.
• Experience working with demonstration rooms, showcases, or technical demonstrators is desirable.

Responsibilities

• Providing technical support to the Sales team, answering complex product-related questions, and assisting with quotations and customer consulting.
• Managing demonstration systems and equipment, and participating in customer presentations, trade fairs, and events.
• Organizing and conducting customer meetings and workshops.
• Planning and delivering internal technical training sessions for Sales staff.
• Developing sales support tools and optimizing existing processes.
• Creating and maintaining technical documentation and sales materials for knowledge transfer.
• Acting as interface between Sales and Global Product Management.

Education

Automation Engineering or related field (Electrical Engineering or Computer Science)

Tools

ABB control systems

Job description

At ABB, we help industries run leaner and cleaner-and every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to: Sales Support Manager

The work model for the role is: hybrid / #LI-Hybrid

Key responsibilities

• Providing technical support to the Sales team, answering complex product-related questions, and contributing to the preparation of quotations and customer consulting.
• Managing demonstration systems and equipment, as well as actively participating in customer presentations, trade fairs, and customer events.
• Organizing and conducting customer meetings and workshops.
• Planning and delivering internal technical training sessions for Sales employees.
• Further developing sales support tools and optimizing existing processes.
• Creating and maintaining technical documentation and sales materials to facilitate knowledge transfer.
• Acting as an interface between Sales and Global Product Management.

Qualifications for the role

• Completed degree in Automation Engineering or a related field, such as Electrical Engineering or Computer Science.
• Experience in technical sales or sales support is an advantage, ideally in the field of industrial automation.
• Good understanding of process control systems and/or software solutions used in manufacturing environments.
• Excellent communication skills and the ability to explain technical concepts clearly and effectively.
• Independent and structured approach to work.
• Fluency in German and English, both written and spoken.
• Willingness to travel within the Germany, Austria, and Switzerland region on an occasional basis (less than 10%).
• Experience with ABB control systems is a significant advantage.
• Experience working with demonstration rooms, showcases, or technical demonstrators is desirable.

Benefits

• Company pension scheme.
• Flexible Working Hours Arrangement
• Employee Share Acquisition Plan (ESAP).
• 35-hour Workweek
• ABB Children's holiday home.

Please note: in the case of equal suitability, people with severe disabilities and their equals are given preference.

ABB AG [phone]

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