Field Customer support Agent - North Birmingham

E.ON Next Energy; Deutschland; Hybrid; EUR 38.000 - 41.000; Vollzeit

Benefits dieser Stelle

Smartphone

Tablet

Body worn camera

Uniform

Vehicle

Fuel card

Broadband allowance

Zusammenfassung

E.ON Next Energy is seeking Field Support Agents to join our Field Debt Solutions team. You’ll help customers resolve debts, support future payments, and find ways to reduce energy consumption. The role offers flexible hours, travel, and the potential for training upgrades.

The salary starts at £32,535 with progression to £34,957 after training, plus benefits and a reward scheme. You’ll receive a smartphone, tablet, uniforms, a vehicle and fuel card, plus a broadband allowance.

Qualifikationen

• Previous experience in a customer-facing role
• Excellent verbal communication and negotiation skills
• Basic PC skills; proficient with a smartphone and tablet
• Willingness to travel with overnight stays for training
• A full UK/EU driving licence (preferably clean, but up to 6 points)
• Access to broadband at home with a monthly allowance included in salary

Aufgaben

• Deliver excellent service by understanding customers’ circumstances and helping them resolve debt
• Identify potential tenants through face-to-face discussions and with Letting Agents/neighbours in compliance with data protection
• Lead a warrant team to gain access to customer premises for meter exchanges or disconnections
• Record job information using paperwork or electronic systems

Kenntnisse

Customer service

Communication

Negotiation

PC skills

Smartphone usage

Tablets

Driver’s licence

Travel readiness

Jobbeschreibung

We’re looking for Field Support Agents to join our growing Field Debt Solutions team. In this role, you’ll help customers resolve their debts, support future payments, and find ways to reduce energy consumption.

Do you live in the north of Birmingham and enjoy helping people? Are you looking for a varied, flexible role with opportunities to progress? If so, we’d love to hear from you!

Salary – £32,535, rising to £34,957 once fully trained, plus great benefits

We’ll provide everything you need, including a smartphone, tablet, Body Worn Camera, tools, uniform, vehicle and fuel card. Once trained, you’ll be eligible for our achievable reward scheme, with the opportunity to boost your earnings. There may also be opportunities to train to install PAYG meters.

No two visits are the same, and we’re proud to deliver excellent customer service. With flexible working, optional overtime, and plenty of independence, this is a role that offers variety, job satisfaction, and the chance to make a real difference.

Here’s a taste of what you’ll be doing:

• Delivering excellent service to our customers by understanding their circumstances and helping them agree an appropriate solution to resolve their debt.

• Identifying new tenants through face-to-face discussions, Letting Agents and neighbours while complying with DPA (Data Protection Act).

• Where necessary, leading a warrant team to force entry to customer premises to exchange/disconnect meters.

• Recording job information using the appropriate paperwork or electronic equipment.

Are we the perfect match?

• Previous experience gained within a customer facing role with a real desire to help customers.

• Excellent verbal communication and negotiation skills.

• Basic PC skills with the ability to use a smart phone and tablet.

• Live in North Birmingham and happy to travel with overnight stays where required to complete training.

• A full valid UK/EU driving licence (preferably clean, but with a maximum of 6 points).

• Must have access to Broadband at home in order to upload day to day data. We will include a set monthly broadband allowance into your salary.

Here’s what else you need to know

• The salary for this role starts at £32,535 rising to £34,957 once fully trained. You can earn more through an on-target reward scheme and high performance.

• Your role also includes a monthly £10 electric and £10 Broadband allowance

• This is a permanent role.

• Excellent parental leave allowance.

• Award-Winning Workplace- We’re proud to be named aSunday Times Best Place to Work 2025and theBest Place to Work for 16–34-year-olds

• Outstanding Benefits- Enjoy 26 days of annual leave plus bank holidays, a generous pension, life cover, bonus opportunities and access to 20 flexible benefits with tax/NI savings

• Flexible & Family-Friendly- Our industry-leading hybrid and family-friendly policies earned us double recognition at thePersonnel Today Awards 2024. We’re open to discussing how flexibility can work for you

• Inclusive & Diverse- We’re the only energy company in theInclusive Top 50 UK Employers. We’re also proud winners ofBest Employer for WomenandHuman Company of the Year—recognisingour inclusive, people-first culture

• Support at Every Stage of Life- We’reFertility FriendlyandMenopause Friendlyaccredited, with inclusive support for everyone

• Accessible & Supportive- Do you consider yourself as having a disability?

  As a Disability Confident Employer, we guarantee interviews for disabled applicants who meet the minimum criteria for the roleand will make any adjustments needed during the process

• Invested in Your Growth- From inclusive talent networks to top-tier developmentprogrammes, we’ll support your growth every step of the way

• For all successful candidates.Due to the nature of this role your employment will be subject to a basic DBS (Disclosure Barring Service) check being carried out by ourselves via a 3rd party service provider.