Supplier Operations Advisor

Unstoppably Nationwide; Deutschland; Hybrid; EUR 33.000 - 44.000; Vollzeit

Benefits dieser Stelle

25 days holiday

Private medical insurance

Competitive pension

Performance-related bonus

Training and development

Salary sacrifice scheme

Life assurance

Wellhub health and wellness

Volunteer days

General banking benefits

Zusammenfassung

Nationwide is seeking a Supplier Operations Advisor to join the Probate and Insolvency Team. You will liaise with third-party suppliers to keep systems updated and provide guidance to customers and suppliers.

The role covers the Deceased, Insolvency and Debt Respite Breathing Space areas, with a focus on delivering high-quality telephone and admin support. You will support multiple internal departments and external suppliers, participating in projects to improve processes while meeting

Qualifikationen

• Excellent written and verbal communication with the ability to interact clearly with customers and colleagues.
• Telephone experience providing service or support over calls.
• Proficient in MS Office and Windows applications.
• Strong customer service mindset and ability to explain matters in a plain language way.
• Able to identify issues, perform root cause analysis and plan effective actions.
• Good decision making and prioritisation to meet service standards.

Aufgaben

• Liaise with third-party suppliers to ensure accurate updates to systems and provide guidance to customers and suppliers.
• Handle admin tasks across probate, insolvency and breathing space processes.
• Support internal teams including Collections, Recoveries, Complaints and branch network.
• Deliver high-quality customer telephone and written support, across multiple channels.
• Act as a subject matter expert to colleagues on supplier network and process improvements.

Kenntnisse

Communication skills

Telephone experience

MS Office

Customer service

Problem solving

Root cause analysis

Prioritisation

Decision making

Stakeholder liaison

Tools

MS Office

Jobbeschreibung

We're looking for a dedicated individual to join the Operations Teams within Supplier Management. As a Supplier Operations Advisor, within the Probate and Insolvency Team you will be liaising with 3rd party suppliers to ensure we accurately update our systems, giving both customers and supplier appropriate guidance. Within the team there is a range of tasks across Deceased, Insolvency and Debt Respite Breathing Space. Providing high-quality telephone and admin support to both internal and external stakeholders, including third-party suppliers. In this dynamic role, you'll also have the opportunity to contribute to business-wide projects aimed at improving processes and efficiencies, whilst consistently meeting performance objectives and quality standards. This role would be an ideal opportunity for someone who is looking to gain new and exciting opportunities to further progress their career in the future. This role will be customer-focused, delivering high-quality telephone and administration support across a wide range of internal departments including Collections & Recoveries, Complaints Teams, and our branch network as well as a broad range of external third-party suppliers. You will be at the heart of customer journeys, providing clear, consistent communication through multiple channels including phone, written correspondence, mailboxes and portals. You'll play a key part in improving processes and efficiencies across the business, while ensuring every customer, including our third-party suppliers receive timely, informed support. The working hours (35 hours per week) for this role are 9am to 5pm Monday to Friday. At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected. For this role, you'll be based at your nearest regional office or hub. We value time spent together to connect with colleagues for collaboration so there will be a regular requirement to attend our Swindon, Northampton, Bournemouth or Glasgow site approximately (once per week). If you are based at an office location, you'll be expected to meet our hybrid working requirement of at least two days a week, or 40% of your working time if part-time, in the office. If you're based at our Glasgow office, this will apply from 1 April 2027 and ahead of that there will be a need to regularly connect with colleagues for collaboration events. If your application is successful, your hiring manager will provide further details on how this works. Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process. If you're a colleague on long-term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.

Responsibilities

What you'll be doing: As a Supplier Operations Advisor, within the Probate and Insolvency Team you will be liaising with 3rd party suppliers to ensure we accurately update our systems, giving both customers and supplier appropriate guidance. Within the team there is a range of tasks across Deceased, Insolvency and Debt Respite Breathing Space. Across the deceased side this will be working in conjunction with our specialist probate partner to provide them with the correct customer and personal representative information, attending to queries that may come in. On Insolvency there is a broad range of different Insolvency options that require good attention to detail to ensure they are progressed and reviewed correctly. Debt Respite Breathing Space also forms some part of this as a way to support customers in financial difficulty. Whilst the majority of your workload will be admin tasks, you will be required to talk to our customers, should they call in; the main volume of calls you would be supporting with queries or arranging refunds when funds are paid into an insolvent account. It is a crucial time for us to deliver excellent service, even in difficult circumstances. Acting as a subject matter expert, you'll provide guidance to colleagues regarding the supplier network and play an active role in fostering a culture of continuous improvement through team engagement and idea generation. Maintaining up-to-date product and system knowledge will be essential to performing effectively in this role.

• Familiarity and experience of Nationwide lending products (including Credit Cards) and Collections and Recoveries systems and processes
• Excellent written and verbal communication skills with ability to interact with others
• Telephone experience
• PC literate with experience in the use of both MSOffice and other Windows applications
• Good communication skills are essential with the ability to explain matters to customers in a clear and jargon-free way
• Possess decision making skills that act in the best interest of customers and Nationwide
• Ability to identify issues, conduct root cause analysis, and effective action planning to address
• Ability to self-motivate and thrive under pressure whilst maintaining accuracy and service standards
• Ability to plan and prioritise workload to meet agreed service standards

As a mutual, we're owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don't see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you're inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you're one of us. At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society. We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.

Disability Confident

We're not just guided by data, we're driven by the real experiences of our people. We're a Disability Confident Level 3 Leader, the highest level. That's why we're constantly evolving our policies and practices to make sure everyone feels genuinely supported, valued, and empowered to champion inclusion. Whatever your needs, we're here to support you. If you need any additional support throughout your application journey, email our team at .

The extras you'll get

• 25 days holiday
• pro rata Private medical insurance
• A highly competitive pension to help you build a strong foundation for retirement
• Access to an annual performance-related bonus
• Training and development to help you progress your career
• A great selection of additional benefits through our salary sacrifice scheme
• Life assurance to provide peace of mind for you and your loved ones in the event of your death
• Wellhub - access to a range of free and paid options for health and wellness
• Up to 2 days of paid volunteering a year
• Banking - but fairer, more rewarding, and for the good of society