Investment Administrator

Bromford Flagship Livewest; Deutschland; Hybrid; EUR 28.000 - 38.000; Vollzeit

Benefits dieser Stelle

Flexible working

Benefits allowance £500

27 days leave + bank holidays

Pension up to 10%

Life Assurance

Wellbeing support

Retail discounts

Family leave

Zusammenfassung

Bromford Flagship LiveWest invites applications for an Investment Administrator to support the Home Investment Team. You will be the first point of contact for customer inquiries and deliver a range of administrative and project support to help plan, monitor and deliver investment works that improve homes and neighbourhoods.

The role offers hybrid working with 2-3 days in the office and the rest from home, requiring strong organisation, flexibility and proactive collaboration with colleagues and

Qualifikationen

• Experience in a customer-focused role with clear, empathetic communication.
• Proficient with Word, Excel and Outlook, able to manage data accurately and produce clear records.
• Excellent written and verbal communication, able to adapt technical information for diverse audiences.
• Able to work independently, manage multiple priorities, and support team goals.
• Team player who can collaborate with colleagues, contractors and stakeholders.

Aufgaben

• Act as first point of contact for customer enquiries.
• Provide administrative and project support to the Home Investment Team.
• Assist in planning, monitoring and delivering investment works.
• Collaborate with colleagues, contractors and other stakeholders.

Kenntnisse

Customer service

Microsoft Word

Microsoft Excel

Outlook

Communication

Independent worker

Team player

Stakeholder management

Tools

Microsoft Word

Microsoft Excel

Outlook

Jobbeschreibung

Investment Administrator, you'll play a vital part in supporting the effective operation of our Home Investment Team. You'll be the first point of contact for managing customer enquiries, ensuring that residents receive timely, clear and helpful information. Alongside providing excellent customer service, you'll deliver a range of administrative and project support functions, helping the team to plan, monitor, and deliver investment works that improve our homes and neighbourhoods. This role is key to ensuring that we achieve our goal of providing homes that our customers are proud to live in - homes that support them and their families to thrive, not hold them back. You'll be based in the office 2-3 days per week, collaborating closely with colleagues, and will also have the flexibility to work from home for the remainder of the week.
We're looking for someone who is highly organised, customer-focused, and proactive in supporting colleagues. You will:

• Have experience of working in a customer-focused role, with the ability to provide clear, empathetic, and professional communication.
• Be confident using Microsoft Word, Excel, and Outlook, with the ability to manage data accurately and produce clear records.
• Demonstrate excellent written and verbal communication skills, with the ability to adapt technical information for a range of audiences.
• Show the ability to work independently, manage multiple priorities, and use your initiative to support team goals.
• Be a team player who can build strong, positive working relationships with colleagues, contractors, and other stakeholders.

Additional requirements

• Ability to complete a Basic DBS check.
• Commitment to providing outstanding customer service and continuous service improvement.
• A flexible approach to work, with the ability to adapt as priorities change.
• Willingness to work in a hybrid way, with 2-3 days per week in the office and the rest from home.

Bromford Flagship LiveWest (BFL), a place-based affordable housing provider supporting almost 300,000 customers across the South West, Central, and East of England. As the UK's largest provider of new affordable homes, delivering over 3,000 each year, we are at the forefront of tackling the housing challenge and building stronger communities.

• Flexible Working: We're happy to explore options if this is important to you
• Personal benefits fund: £500 annual allowance for benefits such as private medical insurance, dental treatment, critical illness cover, or gym membership
• Annual leave: 27 days per year, plus bank holidays, with an option to buy or sell up to 5 days
• Pension options: Choose from two pension schemes, with employer contributions of up to 10%
• Life Assurance
• Wellbeing Support - not just for you, but also for your partner, children, parents, and siblings. Plus, access to a free app with virtual GP services and mental health resources.
• Retail discounts: Save money on groceries, clothing, electronics, and more
• Family Leave - supporting colleagues with parental and dependant responsibilities, including maternity, paternity, adoption, parental, dependent care, and carers' leave.