Field Coach Trainer (m/f/d) - Munich

Tiffany & Co.; München; In loco; EUR 60.000 - 80.000; Tempo pieno

Vantaggi offerti da questo lavoro

Training and development opportunities

Employee discounts

Retirement plan

Wellness programs

Descrizione del lavoro

Tiffany & Co. in Munich is seeking a Field Coach Trainer to lead and inspire their retail teams in providing exceptional client experiences. The ideal candidate will have a strong background in training and development within the luxury sector.

Key responsibilities include coaching sales staff to enhance performance, delivering training sessions, and fostering a culture of learning. Benefits include training opportunities and employee discounts.

Competenze

• 5 years of training & development experience in luxury brand or service industry.
• Retail Leadership experience is required.
• Proven track record with an effective coaching approach.

Mansioni

• Lead a culture of retail excellence and inspire Tiffany Client Advisors.
• Monitor sales team performance and provide coaching.
• Prepare and deliver training sessions to enhance team skills.

Conoscenze

Training & development experience

Retail Leadership

Coaching approach

Facilitation skills

Communication skills

Interpersonal skills

Descrizione del lavoro

Field Coach Trainer (M/F/D)

As a Field Coach Trainer reporting into the Retail Learning Manager, you will be instrumental in leading a culture of retail excellence among our retail teams and inspiring our Tiffany Client Advisors to make the most of their product knowledge with a strategic approach to selling and client development.

Coaching for Client Experience

• Monitor and observe daily client interactions on the sales floor. Share strengths and areas for improvement to the retail sales team as evaluated against Tiffany knowledge, client experience, selling skills and attitude benchmarks/best practices.
• Ensure brand behaviors are demonstrated on the sales floors as company standard including but not limited to grooming, image and etiquette, store presentation standards, etc.

Coaching for Performance

• Partner with store leaders to identify store opportunities through observation, sales dashboards and NPS scores.
• Create store learning and coaching plan and individual targets.
• Monitor and coach the sales team on their individual targets, offering short- and long-term solutions to closing performance gaps (further coaching, training classes, review of training materials, etc).
• Establish frequent check‑in schedule with store leadership, retail performance and learning teams on coaching conversations, progress, and opportunities.
• Track coaching conversations, update training records for employees in LMS.
• Lead by example and help support a culture of coaching & feedback working directly with the Store & Team Managers to further enhance the development of their leadership skills thus making them more effective in their roles.

Training Preparation & Delivery

• Partner with store leadership for structuring, scheduling and participating in motivational learning moments that regional training sessions, peer mentorship programs, employee experiences etc.
• Partner with Retail Learning Manager to learn and facilitate trainings designed to support business objectives.
• Organize and/or facilitate inspiring & impactful in‑store onboarding/induction to all new hires, partnering with subject matter experts in the region or store to ensure an enhanced learning experience for the employee.
• Partner with store management to prepare monthly training calendar/focuses, mapping out learning solutions (Daily Huddles, In‑store training sessions) based on observations and specific business objective of store/region.

Application and Adoption

• Ensure the full execution of the retail training strategy (preparation/facilitation/follow‑up/coaching) to specific group of stores within designated scope of responsibility.
• Observe the quality of all in‑store training via follow‑up, partnering with Store Management Team, maintaining an active sales floor presence to assess the impact of any learning initiatives.
• Support region in driving client satisfaction by ensuring applied learning of Brand Desirability & driving sales results.

Your Qualifications

• 5 years of training & development experience (luxury brand or luxury service industry)
• Retail Leadership experience
• Proven track record with an effective coaching approach
• Strong facilitation, communication, and interpersonal skills
• Empowers team and holds self & others accountable.
• Instills confidence in the capacity to succeed.
• Fosters a learning environment and mindset.
• Embraces challenges and encourages others to do so.
• Confident in taking initiative and identifying the appropriate course of action.
• Ability to interact with all levels of employees and diverse teams.
• Willingness to work evenings and weekends.
• Willingness to travel as needed

Our Benefits

• Training and development opportunities within the world's largest luxury group LVMH
• An interesting job within an exciting international luxury brand
• Great benefits like our retirement plan, EGYM WellPass and EdenRed
• Attractive employee discounts
• Welcome & onboarding training