Field Application Engineer

Roborock; Düsseldorf; On-site; EUR 52,000 - 76,000; Full time

Job summary

Roborock is seeking a technical support professional in Düsseldorf to deliver after-sales assistance to distributors and service partners. You will troubleshoot complex issues, conduct testing and root-cause analysis, and provide detailed technical training and documentation.

Collaboration with R&D, Product, and Quality teams will drive continuous product improvements. The role requires 3+ years in technical support or related fields, an engineering background, and fluent English for technical

Qualifications

• 3+ years in technical support or related roles within consumer electronics or robotics.
• Strong troubleshooting and analytical skills with experience in product testing and root-cause analysis.
• Engineering background preferred in mechanical, electrical, automation, robotics, or related fields.
• Fluent English for technical discussions, training, and cross-functional coordination.

Responsibilities

• Provide technical after-sales support to distributors, dealers, and service partners; troubleshoot complex product issues and drive timely resolution.
• Conduct product testing, teardown, fault diagnosis, and issue reproduction to identify root causes and provide technical analysis and solutions.
• Deliver technical training to distributors and service partners on product repair, troubleshooting, repair processes, and after-sales tools to strengthen local service capabilities.
• Develop and maintain after-sales technical documentation, including Repair Manuals, Troubleshooting Guides, FAQs, technical bulletins, and training materials.
• Collect and analyze product failure cases and customer feedback, working closely with R&D, Product, and Quality teams to drive issue resolution and product improvement.

Skills

Troubleshooting

English communication

Education

Engineering background (Mechanical / Electrical / Automation / Robotics)

Job description

1.Provide technical after-sales support to distributors, dealers, and service partners, troubleshooting complex product issues and driving timely resolution.

2.Conduct product testing, teardown, fault diagnosis, and issue reproduction to identify root causes and provide technical analysis and solutions.

3.Deliver technical training to distributors and service partners on product repair, troubleshooting, repair processes, and after-sales tools to strengthen local service capabilities.

4.Develop and maintain after-sales technical documentation, including Repair Manuals, Troubleshooting Guides, FAQs, technical bulletins, and training materials.

5. Collect and analyze product failure cases and customer feedback, working closely with R&D, Product, and Quality teams to drive issue resolution and product improvement.

Qualifications

1. 3 or 3+ years of experience in technical support, after-sales service, FAE, or related roles within consumer electronics, smart hardware, robotics, or similar industries.

2. Good troubleshooting and analytical skills, with experience in product testing, fault diagnosis, and root cause analysis.

3. Engineering background preferred, such as Mechanical, Electrical/Electronic, Automation, Robotics, or related fields.

4. Fluent English communication skills for technical discussions, training, and cross-functional coordination. Other language skills are preferred.