Field Engineer

Kaytus; Frankfurt; On-site; EUR 45,000 - 65,000; Full time

Job summary

Kaytus in Frankfurt seeks an experienced datacenter service engineer to own RMA management, coordinate onsite support and lead hardware troubleshooting. You will diagnose, repair and test returned products, and support end users and field vendors to resolve issues.

The role requires a Bachelor’s degree and 3+ years in customer-facing service for complex datacenter products, with strong English and German language skills and willingness to travel as needed.

Qualifications

• Bachelor's degree in Electrical Engineering, CS, or equivalent.
• 3+ years in a customer-facing role for data center products.
• Strong hardware troubleshooting and Linux familiarity.

Responsibilities

• Review and process RMA requests from end users.
• Travel to customer sites for troubleshooting and repairs.
• Provide end-to-end technical support and document procedures.
• Repair and test returned products; assist RTV/vendor testing.
• Provide training and update service documentation.

Skills

x86 servers

BMC

BIOS

Hardware troubleshooting

Education

Bachelors degree (Electrical/CS)

Job description

Kaytus is an international company with a significant presence across Europe, including operations in Germany, the United Kingdom, France, Finland, and among others. We are dedicated to delivering cutting-edge technology to our clients worldwide. Our core business revolves around servers and related solutions. With a commitment to digital technology innovation, Kaytus aims to drive sustainable development for enterprises through intelligent digital transformation, leading the industry with innovative approaches and actions. Our extensive European operations allow us to serve local clients more closely, respond to their specific needs, and showcase our technological prowess and capacity for innovation in a competitive market.

For more information about Kaytus, please visit our website at https://www.kaytus.com/.

Responsibilities

• RMA Management: Review and process RMA requests submitted by end users, ensuring efficient handling and resolution.
• Onsite Support: Travel to customer locations to troubleshoot and repair systems as needed.
• Technical support: Responsible for technical support E2E processes and mechanism set up and optimize. Responsible for L1.5-L2 technical support for end customer, field vendors etc. until issues solved.
• Product Repair and RTV/Vendor: Verify, repair, and test returned products, including individual components and full systems. Assist with RTV and vendor RMA testing and submissions, ensuring accurate and timely processes.
• Training& Documentation: Provide training to customers and third-party vendors on product service and repair procedures.Review and update service-related documentation, including manuals and standard operating procedures (SOPs).

Qualifications

• Education: Bachelor’s degree in Electrical Engineering, Computer Science, Computer Science Engineering, or equivalent work experience.
• Experience: Minimum of 3+ years of customer-facing role in supporting and servicing complex datacenter products. Fresh graduates are welcome to apply.
• Technical Skills: In-depth understanding of x86 server systems, BMC, BIOS, and other firmware. Strong hardware troubleshooting and diagnostic abilities; hands-on experience with server systems; familiarity with Linux environments.
• Knowledge: Excellent verbal and written communication skills. Professional proficiency in English,Fluency in Mandarin is a preferred.