Field Application Engineer

Mammotion Tech; Düsseldorf; On-site; EUR 60,000 - 90,000; Full time

Job summary

Mammotion Tech seeks an on-site Implementation Engineer to develop feasible plans and lead deployments at customer sites. You will perform site surveys, assess risks, and coordinate installation and commissioning while coaching agents worldwide to achieve independent delivery.

The role requires strong English communication, hands-on skills with test equipment, and willingness to travel domestically and internationally.

Qualifications

• Bachelor’s degree or above in engineering or related field.
• Ability to integrate hardware and software systems.
• Experience with site surveys, installation, commissioning, and acceptance.
• Strong hands-on skills with common tools and test equipment.
• Excellent English communication; capable of overseas coordination.
• Willingness to travel domestically and internationally.

Responsibilities

• Develop on-site feasible implementation plans based on customer scenarios.
• Conduct site surveys and assess risks related to terrain, power, and environment.
• Train agents with hands-on coaching for deployment, commissioning and acceptance.
• Lead agents to deliver projects and gradually transfer execution.
• Resolve on-site issues involving system configuration, positioning, and apps.
• Escalate complex issues to Technical Support or R&D and document learnings.

Skills

On-site deployment

Customer communication

Training and coaching

Travel readiness

English proficiency

Site surveys

Fault diagnosis

System integration

Troubleshooting

Project handover

Education

Bachelor’s degree or above in Automation, Robotics, Electronics, Electrical Engineering, Communications, CS, Mechatronics, or related fields

Tools

Test equipment

Job description

• - Develop feasible on-site implementation and technical solutions based on customer application scenarios and product capabilities.
• - Complete on-site condition assessments before project implementation, identifying risks related to terrain, network, power supply, communication, positioning, installation, and environment.
• - Establish and continuously optimize processes for site survey, installation, configuration, commissioning, and acceptance.
• - Guide agents/distributors in developing project implementation plans and review their on-site solutions.
• - Train agent personnel through hands‑on training, demonstration projects, accompanied implementation, and on‑site coaching, enabling them to independently complete site surveys, deployment, commissioning, acceptance, and basic troubleshooting.
• - Assess the implementation capability of agents' technical staff and drive agents to progressively achieve independent delivery capability.
• - Lead agents in completing on‑site implementation for key or first‑batch projects, and gradually hand over execution work to the agents.
• - Resolve on‑site issues involving system configuration, communication, positioning, equipment operation, and application scenario adaptation.
• - When agents are unable to resolve issues, travel to customer sites to assume FAE responsibilities, completing fault diagnosis, issue recovery, and internal resource coordination.
• - Compile on‑site information, logs, test results, and reproduction conditions, and escalatte to Technical Support, Failure Analysis, or R&D teams.
• - Summarize implementation experience across different countries, scenarios, and agents to form replicable solutions and best practices.
• - Collect on‑site requirements and product gaps, providing improvement suggestions to Product, R&D, and Quality teams.

Requirements

• - Bachelor's degree or above; majors in Automation, Robotics, Electronics, Electrical Engineering, Communications, Computer Science, Mechatronics, or related fields preferred.
• - Capable of hardware-software system integration and joint debugging; able to understand the relationships among devices, Apps, cloud platforms, networks, and the on-site environment.
• - Able to conduct site surveys, solution design, installation and commissioning, fault diagnosis, and project acceptance.
• - Strong hands‑on skills; able to use common tools and test equipment for installation, inspection, and basic repairs.
• - Strong on‑site teaching ability; able to clearly explain implementation methods, operating standards, and decision‑making logic to agents.
• - Good customer communication and on‑site adaptability; able to prioritize under pressure and drive issue resolution.
• - Strong English listening, speaking, reading, and writing skills; able to conduct technical communication with overseas agents and customers.
• - Willing to accept frequent domestic and international business travel.