Field Access Manager – Mid Atlantic

Jobtailor; Deutschland; Remote; EUR 90.000 - 130.000; Vollzeit

Zusammenfassung

Jobtailor is seeking an experienced Field Access Leader to drive patient access improvements across payer coverage, prior authorization, and HUB workflows. You will partner with healthcare providers, monitor key access metrics, and lead cross-functional initiatives to optimize reimbursement and patient support programs.

The role requires 10+ years in pharmaceutical access, strong payer knowledge, and excellent communication.

Qualifikationen

• Bachelor degree in business, life sciences, healthcare administration, or related field.
• 10+ years in pharmaceutical field reimbursement, patient access services, HUB services, or market access roles.
• Strong understanding of payer dynamics, reimbursement pathways, and prior authorization workflows.
• Experience with HUB systems, case management platforms, and specialty pharmacy data feeds.
• Ability to resolve complex access and reimbursement cases in field-based or customer-facing roles.
• Knowledge of access data sources (claims, benefit verification, SP reporting, payer policy tracking).
• Excellent problem-solving and communication skills with relationship-building strengths.
• Proficiency with CRM systems and Microsoft Office; BI tools a plus.

Aufgaben

• Lead proactive identification and resolution of patient access barriers across payer coverage, prior authorization, step edits, copay, and specialty routing.
• Partner with HCP offices to support benefits verification and education on payer documentation requirements.
• Analyze HUB, specialty pharmacy, and payer data to identify access gaps and implement improvements.
• Serve as field access SME, providing approved access education to stakeholders.
• Collaborate with Market Access, Patient Services, and HUB vendors to improve pull-through and resolve friction.
• Support launch readiness by identifying access barriers early and executing field mitigations.
• Monitor access metrics (time to fill, PA approval, abandonment, conversion) and translate into plans.
• Manage high-priority case escalations involving complex reimbursement requiring cross-functional coordination.
• Conduct regional payer landscape monitoring and identify policy changes.
• Deliver structured field insights to inform access strategy and patient support programs.
• Maintain compliant documentation of case activity in CRM systems.
• Bridge strategy and execution to ensure field effectiveness.
• Travel throughout the Mid Atlantic territory to engage with providers and partners.

Kenntnisse

Patient Access Services

Reimbursement Pathways

HUB Systems Experience

Payer Dynamics Knowledge

CRM Systems Proficiency

Ausbildung

Bachelor's degree in Business/Life Sciences/Healthcare Administration

Advanced degree preferred

Tools

Microsoft Office Suite

CRM Systems

Tableau

Power BI

Jobbeschreibung

• Lead proactive identification and resolution of patient access barriers across payer coverage, prior authorization, step edits, copay assistance, and specialty pharmacy routing
• Partner with HCP offices to support benefits verification and education regarding payer documentation requirements and available patient support resources
• Analyze and interpret HUB, specialty pharmacy, and payer data to identify systemic access gaps and implement compliance-approved process improvements or access education
• Serve as a field access subject matter expert, providing approved access education to internal stakeholders consistent with compliance-approved materials
• Collaborate with Market Access, Patient Services, and HUB vendors to improve pull-through efficiency and resolve recurring access friction points
• Support launch readiness and lifecycle management by identifying access barriers early and executing field-based mitigation strategies
• Monitor key access performance metrics, including time to fill, PA approval rates, abandonment rates, and conversion rates, and translate insights into action plans
• Manage high-priority case escalations involving complex reimbursement or payer issues requiring cross-functional coordination
• Conduct regional payer landscape monitoring and identify policy changes or coverage shifts impacting patient access
• Deliver structured field insights to cross-functional partners to inform access strategy, HUB optimization, and patient support program enhancements
• Maintain compliant, accurate documentation of case activity, interventions, and outcomes in CRM systems
• Act as a bridge between strategy and execution, ensuring access strategies are working in the field
• Travel throughout the assigned Mid Atlantic territory to engage with healthcare providers, patient support stakeholders, specialty pharmacies, and other access-related partners

Requirements

• Bachelor degree in business, life sciences, healthcare administration, or related field (advanced degree preferred but not required)
• 10+ years of experience in pharmaceutical field reimbursement, patient access services, HUB services, specialty pharmacy, or market access support roles
• Strong understanding of payer dynamics, reimbursement pathways, prior authorization workflows, and specialty pharmacy distribution models
• Experience working with HUB systems, case management platforms, and specialty pharmacy data feeds
• Demonstrated ability to resolve complex access and reimbursement cases in a field-based or customer-facing role
• Strong knowledge of pharmaceutical access data sources and processes, including claims, benefit verification, SP reporting, and payer policy tracking
• Excellent problem-solving skills with the ability to simplify complex reimbursement scenarios into clear, actionable steps
• Strong communication and relationship-building skills with HCP offices, field teams, and internal stakeholders
• Ability to operate in a fast-paced launch or high-growth commercial environment with multiple priorities
• Proficiency with CRM systems and Microsoft Office Suite; familiarity with BI tools such as Tableau and Power BI is a plus
• Experience training or supporting field sales teams on access and reimbursement topics is preferred

Core Competencies

Demonstrates expertise in patient access services, reimbursement pathways, and specialty pharmacy operations, with a strong focus on problem-solving and relationship management. Proficient in analyzing access metrics and implementing strategic improvements to enhance patient support and compliance.

Highest-signal resume keywords

• Patient Access Services
• Reimbursement Pathways
• HUB Systems Experience
• Payer Dynamics Knowledge
• CRM Systems Proficiency

Hard Skills

• Pharmaceutical Field Reimbursement
• Prior Authorization Workflows
• Benefit Verification
• Specialty Pharmacy Distribution Models
• Access Data Analysis
• Case Management Platforms
• Claims Processing
• SP Reporting
• Payer Policy Tracking
• Access Performance Metrics Monitoring

Soft Skills

• Problem-Solving
• Communication
• Relationship-Building
• Collaboration
• Adaptability

Industry Keywords

• Patient Support Resources
• Market Access
• HCP Engagement
• Access Strategy
• Lifecycle Management

Tools & Technologies

• Microsoft Office Suite
• CRM Systems
• Tableau
• Power BI