Technical Support Engineer

INEOS Automotive; Böblingen; Vor Ort; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

Internetwork Expert, located in Böblingen, Germany, is seeking a Technical Support Engineer who will provide day-to-day vehicle support across the EU region. This role is vital in safeguarding vehicle uptime while offering technical assistance to our retail partner network, especially during press and special events.

The ideal candidate should possess Aftersales and Technical Service Engineering experience, preferably with an OEM, and have a workshop background as a Master Technician. Proficiency in English is required, and German language skills are strongly preferred.

Qualifikationen

• Proven experience in Aftersales and Technical Service Engineering.
• Strong drive for continuous improvement with a Kaizen mindset.
• Comfortable in both office and field environments.

Aufgaben

• Collaborate with Aftersales Europe team for process improvement.
• Support technical events across Europe at short notice.
• Liaise with Engineering teams to resolve technical issues.

Kenntnisse

Technical Service Engineering experience

Workshop background (Master Technician or Workshop Manager)

Fluent English

German language skills

Customer-focused approach

Ausbildung

Recognised technical qualification or equivalent experience

Tools

Diagnostic equipment

Aftersales tools

Jobbeschreibung

Technical Support Engineer

Technical Support Engineer is responsible for day-to-day vehicle support across the EU region, safeguarding vehicle uptime and providing hands-on support to our retail partner network. The role also covers vehicle readiness and technical assistance at press and special events throughout Europe. Working closely with the Aftersales team and internal stakeholders, the Technical Support Engineer plays a critical role in protecting customer brand confidence, while identifying opportunities for continuous process improvement. The position works in close cooperation with our factory and technicians to review repairs, provide direct technical assistance (remote and on-site, as required), compile technical reports, and coach, train and develop both internal teams and - over time - our wider service network.

Responsibilities (include but are not limited to)

• Collaborate with the Aftersales Europe team and Technical Service Engineering team to develop and implement robust processes and operational structures.
• Support press and special events across Europe, including field and workshop visits, often at short notice.
• Liaise with Engineering and Quality teams as required, and contribute confidently to cross-functional teams working to resolve open technical concerns.
• Provide alternative technical support solutions for customers in areas without network coverage, and recommend corrective actions where network gaps are identified.
• Support retailer workshops in executing efficient, right-first-time repairs, applying a consistent "fix once, fix right" approach.
• Work alongside the Customer Contact Centre to ensure every customer is followed up after repair, securing full satisfaction and closure.

What we are looking for

• Proven Aftersales and Technical Service Engineering experience, ideally gained with a vehicle manufacturer (OEM) or within the wider motor trade.
• Workshop background, preferably as a Master Technician or Workshop Manager.
• Recognised technical qualification or equivalent demonstrable experience.
• Confident user of technical and Aftersales tools, diagnostic equipment and best-practice repair strategies, with the ability to further develop these capabilities.
• Strong drive for continuous improvement and a Kaizen mindset.
• Comfortable operating in both office and field environments, with a clear customer-focused approach to repair and service excellence.
• Fluent English is required; German language skills are strongly preferred.