EUC Support Engineer – L2

TECEZE; Düsseldorf; Vor Ort; EUR 42.000 - 65.000; Vollzeit

Zusammenfassung

TECEZE is seeking an experienced EUC Support Engineer – L2 to provide on‑site end‑user computing support at our client location in Hilden, Germany. The engineer will troubleshoot hardware, software, OS, and end‑user issues while delivering high‑quality customer service.

You will handle L2 onsite EUC/desktop support, Windows 10/11 troubleshooting, Microsoft 365 apps, and coordination with remote teams. Excellent German and English communication are preferred for this role.

Qualifikationen

• 2–5+ years of EUC / Desktop / IT Support experience.
• Strong troubleshooting for Windows 10/11 environments.
• Experience with Microsoft 365 and Office applications.

Aufgaben

• Provide L2 onsite EUC / desktop support to end users.
• Troubleshoot Windows OS, desktop, laptop, and peripheral issues.
• Diagnose and resolve hardware and software incidents.
• Support laptops, desktops, monitors, docking stations, printers, and other peripherals.
• Perform device setup, configuration, installation, replacement, and troubleshooting.
• Triage network connectivity, Wi‑Fi, VPN, and basic LAN issues.
• Support Microsoft 365 applications including Outlook, Teams, OneDrive, and Office apps.
• Handle user account, password, and access issues with relevant teams.
• Asset management and basic hardware break/fix tasks.
• Follow SOPs, escalation processes, and security guidelines.
• Maintain accurate incident/ticket documentation and status updates.
• Coordinate with remote L2/L3 teams as needed.
• Ensure onsite activities meet SLA and quality standards.

Kenntnisse

EUC / Desktop / IT Support

Windows 10/11

Microsoft 365 / Office

Hardware peripherals

LAN / Wi-Fi / VPN

AD / Azure AD

ITSM tools

German & English

Customer-facing

Tools

ServiceNow

Remedy

Jira

Jobbeschreibung

Schedule: Every Wednesday

Role Type: Onsite / Scheduled Visit

Level: L2

Language: Germany + English

Job Overview

We are looking for an experienced EUC Support Engineer – L2 to provide onsite end-user computing support at our client location in Hilden, Germany. The engineer will be responsible for troubleshooting and resolving hardware, software, operating system, and end-user issues while ensuring a high level of customer service.

Key Responsibilities

• Provide L2 onsite EUC / desktop support to end users.
• Troubleshoot and resolve Windows OS, desktop, laptop, and peripheral issues.
• Diagnose and resolve hardware and software incidents.
• Support laptops, desktops, monitors, docking stations, printers, and other peripherals.
• Perform device setup, configuration, installation, replacement, and troubleshooting.
• Troubleshoot network connectivity, Wi-Fi, VPN, and basic LAN-related issues.
• Support Microsoft 365 applications including Outlook, Teams, OneDrive, and Office applications.
• Handle user account, password, and access-related issues in coordination with relevant teams.
• Perform hardware break/fix and basic asset management activities.
• Follow standard operating procedures, escalation processes, and security guidelines.
• Maintain accurate incident/ticket documentation and provide timely status updates.
• Coordinate with remote L2/L3 teams and other technical teams when escalation is required.
• Ensure all onsite activities are completed within agreed SLA and quality standards.

Required Skills

• 2–5+ years of experience in EUC / Desktop / IT Support.
• Strong hands-on experience with Windows 10/11 troubleshooting.
• Experience supporting Microsoft 365 / Office applications.
• Good knowledge of laptops, desktops, docking stations, monitors, printers, and peripherals.
• Basic understanding of LAN, Wi-Fi, VPN, TCP/IP, DNS and DHCP.
• Experience with Active Directory / Azure AD or Entra ID.
• Familiarity with ITSM/ticketing tools such as ServiceNow, Remedy, Jira, or similar.
• Strong troubleshooting and problem-solving skills.
• Good communication and customer-facing skills.
• Ability to work independently at the client site.
• German and English communication skills are preferred.