Desktop Support Engineer – German C1

Brave; Melsungen; Vor Ort; EUR 28.000 - 40.000; Vollzeit

Zusammenfassung

Brave Futures in Melsungen, Germany is seeking a hands-on Desktop Support/Desk-side Engineer to provide onsite end-user IT support. You will handle desktops, laptops, peripherals, printers, Windows OS, and Office applications.

The role is fully onsite with a short-term initial contract (1 month) and potential extension up to 12 months. German language proficiency (C1) is mandatory, along with 12–24 months of EUC/IT Support experience and ticketing/SLA familiarity.

Qualifikationen

• 12–24 months in Desktop/Desk-side/EUC/IT Support.
• German language proficiency at C1 level or above – Mandatory.
• Hands-on knowledge of Windows 10 and Windows 11.
• Working knowledge of Microsoft Office and Office 365.
• Experience supporting PCs, laptops, printers and peripherals.
• Hardware troubleshooting / break-fix experience.
• Basic mobile-device support experience.
• Experience working with ticketing systems and SLA-driven support.
• Good customer-service and communication skills.

Aufgaben

• Provide onsite and desk-side support to end users.
• Install, move, add and change PCs, laptops, peripherals and printers.
• Perform break-fix troubleshooting for desktops, laptops and related hardware.
• Support Windows 10 and Windows 11 environments.
• Support Microsoft Office and Office 365 applications.
• Deploy new devices and restore existing devices to a stable operating state.
• Log, manage and resolve assigned support tickets.
• Work within agreed SLA and service-management processes.
• Carry out scheduled visits to nearby sites when required.
• Provide backup onsite support where necessary.
• Deliver professional and customer-focused technical support.

Kenntnisse

Desktop support

Windows 10/11

Office 365

Hardware troubleshooting

Printer support

Ticketing systems

SLA adherence

Customer service

German C1

Jobbeschreibung

Work Arrangement: Fully Onsite

Start Date: ASAP

Contract: 1 month initially, with potential extension up to 1 year

Support Window: 7:00 AM – 4:00 PM

Job Overview

Brave Futures is looking for a hands-on Desktop Support / Desk-side Support Engineer to provide onsite end-user technical support in Melsungen, Germany.

The successful candidate will support desktops, laptops, peripherals, printers, Windows operating systems, Microsoft Office applications and other end-user technologies.

Key Responsibilities

• Provide onsite and desk-side support to end users.
• Install, move, add and change PCs, laptops, peripherals and printers.
• Perform break-fix troubleshooting for desktops, laptops and related hardware.
• Support Windows 10 and Windows 11 environments.
• Support Microsoft Office and Office 365 applications.
• Deploy new devices and restore existing devices to a stable operating state.
• Log, manage and resolve assigned support tickets.
• Work within agreed SLA and service-management processes.
• Carry out scheduled visits to nearby sites when required.
• Provide backup onsite support where necessary.
• Deliver professional and customer-focused technical support.

Required Skills & Experience

• Minimum 12–24 months of Desktop / Desk-side / EUC / IT Support experience.
• German language proficiency at C1 level or above – Mandatory.
• Candidates must complete a German customer language assessment before selection.
• Hands-on knowledge of Windows 10 and Windows 11.
• Working knowledge of Microsoft Office and Office 365.
• Experience supporting PCs, laptops, printers and peripherals.
• Hardware troubleshooting / break-fix experience.
• Basic mobile-device support experience.
• Experience working with ticketing systems and SLA-driven support.
• Good customer-service and communication skills.

Additional Requirements

• Must be available to work fully onsite in Melsungen.
• Must be comfortable working during the 7:00 AM – 4:00 PM support window.
• Short-notice / ASAP availability preferred.
• Must be comfortable with an initial short-term contract and potential long-term extension.