Enterprise Account Manager

11:11 Systems; Deutschland; Vor Ort; EUR 90.000 - 150.000; Vollzeit

Zusammenfassung

11:11 Systems is seeking an Enterprise Account Manager to oversee a territory of existing enterprise accounts in Germany. You will maintain strong client relationships, drive upgrades, manage renewals, and coordinate with an outside sales team for product demonstrations.

The ideal candidate brings 7+ years in sales/account management within cloud hosting/IT/SaaS, fluent German-English, and Salesforce experience. Relentless focus on customer success and data-driven decisions is essential.

Qualifikationen

• Bachelor’s degree required.
• 7+ years of sales and account management experience in cloud hosting, IT, Services, SaaS, or virtualization software.
• Native or fluent bilingual German-English required.

Aufgaben

• Maintain frequent contact with customer base to uncover new opportunities and upgrades.
• Track expiring accounts and ensure renewals.
• Develop strong bonds with accounts within the assigned territory.
• Handle escalations for billing or support issues not resolved through normal channels.
• Schedule product demos with outside sales for interest in additional services.
• Keep all assigned accounts updated in the CRM system.
• Educate and evangelize 11:11 Systems products to new contacts added to accounts.
• Schedule and perform online presentations and demonstrations for existing accounts.
• Manage and track all sales activities within the CRM system.
• Work with colleagues in accordance with the company Code of Business Ethics and Values.
• Adhere to data handling agreements and annual compliance training.

Kenntnisse

Communication skills

Organizational skills

Dynamic/entrepreneurial

Ausbildung

Bachelor’s degree

Tools

Salesforce.com

Jobbeschreibung

The Role:

11:11 Systems is experiencing tremendous global growth and is looking for a dynamic Enterprise Account Manager to manage a territory of existing enterprise-level customer accounts.

Responsibilities:

• Ensure frequent contact with customer base to uncover new opportunities and encourage upgrades and cross-sell other services
• Track expiring accounts and ensure all accounts are renewed upon expiration
• Develop a strong bond with new and existing accounts within your assigned territory
• Handle all escalations, such as billing or support issues that are not resolved through normal channels, for your assigned accounts
• Schedule appointments with outside sales team for product demos and to generate interest in additional 11:11 Systems service offerings
• Ensure contacts with all assigned accounts are kept updated in CRM system
• Educate and evangelize 11:11 Systems products to new contacts added to accounts
• Schedule and perform online presentations and demonstrations for existing accounts
• Manage and track all sales activities within CRM system
• Work supportively with colleagues, operating in a manner that is consistent with 11:11’s Code of Business Ethics and Company Values
• Responsibly receive, transmit, and handle company data and information per Company data handling agreements, work procedures and policies
• Review and follow company policies and guidelines, data privacy practices, including annual compliance training certification and policy acknowledgements
• Additional duties as assigned

Qualifications:

• Bachelor’s degree required
• 7+ years of sales and account management experience in cloud hosting, IT, Services, Managed Services, SaaS, or virtualization software
• Strong communication and organizational skills
• Salesforce.com experience
• Ideal candidate is dynamic, adaptable, and proactive with an entrepreneurial spirit
• Excellent interpersonal, verbal, and written communication skills; customer service skills are key
• Native or fluent bilingual abilities in German-English required
• Must be legally eligible to work without visa sponsorship

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.