Engineering Manager, Agent Software Engineer

Decagon; Deutschland; Remote; EUR 75.000 - 95.000; Vollzeit

Zusammenfassung

A leading AI technology company in Germany is seeking a Software Engineering Manager to lead a team in designing and building advanced AI agents. This role requires 1+ years in engineering management and 5+ years in software engineering, with proficiency in Python and Typescript. The manager will work directly with enterprise customers to enhance customer interactions with intuitive AI solutions. Join to drive impactful innovation in AI-driven customer support.

Qualifikationen

• 1+ years of engineering management experience.
• 5+ years of industry experience in software engineering.
• Proficiency with Python, Typescript, and asynchronous programming.
• Comfort digging into systems failures within deep technology stacks.

Aufgaben

• Lead a team to design and build AI agents that outperform human agents.
• Collaborate closely with enterprise customers to understand their needs.
• Partner with product, design, and research to identify trends.
• Contribute to team strategy for AI customer support agents.

Kenntnisse

Python

Typescript

Asynchronous programming

Engineering management

Jobbeschreibung

About the Team

The Agent SWE team at Decagon deploys the most advanced conversational AI agents to our customers that impact millions of users and directly drive Decagon’s growth. You will guide a team to build on our industry-leading AI agent platform, collaborate directly with customers and use your own creativity to devise long-term, scalable solutions that support their needs.

Our mission is to deliver magical support experiences — AI agents working alongside human agents to help users resolve their issues.

About the Role

As a leader on the Agent Software Engineeirng team, you’ll have complete ownership and autonomy in shipping best-in-class AI agents, from initial implementation through continuous iteration. You’ll work directly with leaders across industries like finance, healthcare and hospitality, solving their users’ needs with reliable and intuitive AI agents.

Engineers here own their work end-to-end and are trusted to make a real impact. This role is for someone who is excited to mentor a team of junior engineers, dives deep into complex system challenges and builds elegant solutions that scale to millions of users.

In this role, you will

• Lead a team to design and build AI agents that outperform human agents in managing complex customer interactions and driving customer retention

• Collaborate closely with enterprise customers across a number of verticals, understand their needs and transform these pain points into magical AI agents

• Partner with product, design and research to identify cross-customer trends that guide the evolution of Decagon’s agent building platform and research efforts

• Contribute to team strategy and help define the future of AI customer support agents

Your background looks something like this

• Have 1+ years of engineering management experience

• Have 5+ years of industry experience in software engineering

• Proficiency with Python, Typescript and asynchronous programming

• A high degree of comfort digging into systems failures within deep technology stacks using any tool necessary

Even better

• Prior experience working with multi-modal models