Engagement Manager

Infosys; München; On-site; EUR 120,000 - 180,000; Full time

Job summary

Infosys in Munich seeks an experienced Engagement Manager for the Insurance unit to manage and grow strategic client relationships. You will lead senior stakeholder engagement, account planning, and multi-team collaboration to drive revenue and long-term partnerships.

The role requires 15+ years in account management or consulting within insurance, with strong negotiation and cross-functional leadership to expand services and close complex deals.

Qualifications

• 15+ years of experience in account management or consulting.
• Proven ability to grow complex insurance accounts.
• Strong communication and negotiation skills.
• Experience in IT services or business/IT consulting preferred.
• Deep knowledge of insurance industry and technology landscape.

Responsibilities

• Build and manage relationships with senior stakeholders across client organizations.
• Develop and execute account plans focused on revenue growth and expansion.
• Identify new opportunities, buying centers, and service areas within existing insurance accounts.
• Lead opportunity qualification, pursuits, proposals, pricing, negotiations, and deals.
• Collaborate with delivery, consulting, solution, finance, and legal teams on client propositions.
• Manage contracts, SOWs, collections, and client escalations to drive satisfaction.
• Position Infosys as a strategic, trusted partner and support business development.

Skills

Account management

Client services

Business development

Consulting

Stakeholder management

Negotiation

Relationship building

Insurance industry knowledge

Job description

Engagement Manager – Insurance - Germany

Role Overview

We are looking for an experienced Engagement Manager to manage and grow strategic client relationships within the Insurance Business Unit. The role will focus on account growth, senior stakeholder management, opportunity development, deal pursuits, and strengthening long-term client partnerships.

Key Responsibilities

• Build and manage relationships with senior stakeholders across client organizations.
• Develop and execute account plans focused on revenue growth, profitability, and expansion.
• Identify new opportunities, buying centers, and service areas within existing insurance accounts.
• Lead opportunity qualification, pursuits, proposals, pricing, negotiations, and deal closure.
• Collaborate with delivery, consulting, solution, finance, and legal teams to develop compelling client propositions.
• Manage commercial activities including contracts, SOWs, collections, and client escalations.
• Drive client satisfaction and position Infosys as a strategic and trusted partner.
• Support account teams and broader business development initiatives.

Candidate Profile

• Strong experience in account management, client services, business development, or consulting within the Insurance sector.
• Good understanding of the Insurance industry and its business and technology landscape.
• Proven experience managing and growing complex client accounts.
• Strong relationships and engagement experience with senior business and technology stakeholders.
• Experience in account planning, large deal pursuits, commercial negotiations, and contract management.
• Strong communication, negotiation, influencing, and relationship-building skills.
• Experience in IT services or Business/IT Consulting is preferred.
• Strong knowledge of the local market.
• 15+ years of experience for Senior Manager / higher proficiency roles.