Senior Client Partner-IT Services (Insurance Domain)

Infosys; München; On-site; EUR 100,000 - 130,000; Full time

Job summary

A leading IT services company is seeking a Senior Client Partner to lead client services in Europe, with a specific focus on the Insurance domain. The role involves managing client relationships, developing account strategies, and enhancing client satisfaction. Candidates should possess strong communication, negotiation, and leadership skills, along with a background in IT Services. This full-time position is based in Munich, Germany.

Qualifications

• Experience in IT Services area, specifically in the Insurance sector.
• Knowledge of outsourcing business and financial analyses (IRR, NPV, etc.).
• Experience navigating complex sales environments and account management.

Responsibilities

• Identify varied kinds of deals and form pursuit teams.
• Interface with clients on expectations and develop account plans.
• Drive payments and resolve escalations and complaints.

Skills

Effective communication skills

Conflict resolution

Problem solving

Negotiation skills

Leadership skills

Relationship-building skills

Job description

Senior Client Partner-IT Services (Insurance Domain)

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Role: Senior Client Partner/Senior Engagement Manager- IT Services

Domain: Insurance

Purpose of the Role

We are looking for a Senior Leader for our Client Services Group. The scope of this role covers entire Europe. Experience in serving clients in Germany and Europe in IT Services area is a must-have experience. Our focus is Services accounts; with specific focus on Insurance Industry.

Experience working with any one or more of these industry segments will be preferred. Provide client introductions, customer context to internal teams.

Navigate account to identify varied kinds of deals; form and lead pursuit teams, recommend & defend the win price, understand client drivers and competitor moves, interface with client on expectations, develop account plan, review and follow it. Drive MSA / SOWs / payments (AR), resolve delivery escalations and complaints, mentor IBU account team with an objective of demonstrating business value to the client.

Maintaining the Infosys price premium, enhancing client satisfaction and growing the account as per the account plan within the assigned account.

Knowledge

Knowledge: Knowledge of outsourcing business, cost & revenue drivers for an IT organization, Business case creation, Financial ratios and analyses (IRR, NPV, ROCE etc.), Statistical analyses (regression, correlation, mean, median, mode, frequency distributions), and knowledge of legal & contracting issues.

Skills

Skills: Effective and structured communication skills (consultative skills combined with business case creation knowledge), conflict resolution / consensus building skills within Infosys as well as with partners / clients. Problem solving skills, negotiation skills, and commercial acumen. Identification of the political landscape, leadership skills, presentation skills and relationship-building skills.

About Infosys

Infosys is a global leader in next-generation digital services and consulting. We enable clients in 56 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through the many next of their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise and ideas from our innovation ecosystem.

Visit www.infosys.com to see how Infosys can help your enterprise navigate your next.

All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.

By applying via Easy Apply option you confirm you have read, and you accept Infosys Data Privacy notice for the country of the job posting. Please see the relevant Data Privacy Notice under the link: https://digitalcareers.infosys.com/infosys/privacy-notice-emea.

Seniority level

• Director

Employment type

• Full-time

Job function

• Sales, Customer Service, and Information Technology

Industries

• IT Services and IT Consulting, Technology, Information and Media, and Software Development

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