Dispatcher

ABB E-mobility B.V.; Remote; EUR 20.000 - 40.000; Vollzeit

Zusammenfassung

A leading company in EV charging technology is seeking a professional to coordinate Field Service Engineers in Heidelberg, Germany. The role involves scheduling appointments, managing spare parts delivery, and optimizing resource planning. Candidates should have strong coordination skills, be fluent in German and English, and possess experience in dispatching. This full-time position requires a proactive approach and excellent communication skills, aiming to drive continuous improvement in service delivery.

Qualifikationen

• Experience in Dispatching Field Service Engineers is an advantage.
• Adaptable to changing requirements and deadlines.
• Passionate about delivering quality and driving continuous improvement.

Aufgaben

• Schedule field service appointments with customers.
• Order spare parts and monitor their delivery.
• Optimize planning of Field Service Engineers.
• Document and transfer customer issues to Field Service teams.
• Prioritize and track open cases for compliance.
• Ensure proper hand-offs and follow-ups.
• Identify improvement areas and roll out projects.

Kenntnisse

Strong coordination and multitasking abilities

Fluent spoken and written German

Fluent spoken and written English

Excellent communication and interpersonal skills

Proactive problem-solver

Customer orientated approach

Tools

SAP

SFDC Service Cloud

Jobbeschreibung

Department: Field Service Operations EUR

Work Model: Remote

Full-Time/Part-Time: Full Time

Contract Type: Permanent

In this role your main accountabilities will be:

• Schedule the field service appointment with the customer in alignment with the delivery time of the spare parts
• Order Spare-parts, if required, and monitor their delivery
• Optimize the planning of the Field Service Engineers to ensure fast reactivity and reduce travel times including Preventative Maintenance jobs
• Understand customer issues and properly document and transfer them to the Field Service teams
• Prioritisation and tracking of all open cases to ensure compliance with the required reaction and the resolution times
• Follow-up on the execution and ensure hand-offs are properly done and with no delays
• Identify areas of improvement and optimization, working with the different Service team members to prioritize and roll out continuous improvement activities and projects to be added

To make the above work, we are looking for a professional with strong technical mindset and excellent coorination skills. Other essential requirements:

• Strong coordination and multitasking abilities
• Experience in Dispatching Field Service Engineers is an advantage
• Fluent spoken and written German & English is a mandatory requirement for this role
• Adaptable to changing requirements and deadlines
• Excellent communication and interpersonal skills
• Strong customer orientated approach
• Proactive problem-solver with a hands-on attitude
• Passionate about delivering quality and driving continuous improvement
• SAP and SFDC Service Cloud experience would be an advantage

ABB E-mobility is a world leader in EV charging technology and a partner of choice for the world’s biggest electric vehicle OEMs and nationwide EV charging network operators. With a strong R&D pipeline, our robust product portfolio of innovative holistic solutions – from grid to charge point and domestic installations to large fleet depots – means we are actively enabling the future of e-mobility, not just predicting it.