Director, Client Success

Jobtailor; Deutschland; Remote; EUR 103.000 - 155.000; Vollzeit

Zusammenfassung

RxAnte seeks a senior Client Manager to serve as a trusted advisor to healthcare clients, translating data into strategic insights and guiding program initiatives across the client lifecycle.

The role requires 7+ years in healthcare client management, strong analytical and communication skills, and the ability to collaborate with cross-functional teams. Occasional travel to client sites and the Sterling, VA office is expected.

Qualifikationen

• Bachelor's degree required.
• 7+ years of client management experience in the healthcare industry (e.g., health plan, hospital, healthcare services, pharmacy).
• Domain expertise in Medicare Advantage health plans and/or quality performance or improvement initiatives.
• Proven track record building and strengthening client relationships and communicating effectively with senior management and executives.
• Strong analytical rigor, with the confidence to analyze data and bring clients a point of view, not just a report.
• Ability to prioritize and manage multiple projects simultaneously in a fast-paced, dynamic environment while operating independently amid competing priorities.
• Demonstrated ability to collaborate effectively with cross-functional teams to consistently meet deadlines and client expectations.
• Excellent written and verbal communication skills, strong attention to detail, and exceptional time management, facilitation, and organizational skills.
• Available for periodic travel to RxAnte's Sterling, Virginia office and to client sites.
• Must be authorized to work in the U.S. without company-sponsored visa sponsorship.
• Successful completion of a comprehensive background check and pre-employment drug screening.
• Preferred: Master's degree or other advanced degree in clinical services, healthcare analytics, healthcare administration, healthcare technology, or a related field.
• Experience with pharmacy and/or medical data.
• Knowledge of change management principles.

Aufgaben

• Establish and strengthen long-term relationships with assigned clients as a trusted, strategic advisor.
• Translate performance data into actionable insights and present findings with clarity and confidence.
• Strategize, implement, and maintain program initiatives aligned with client goals and objectives.
• Establish success criteria across financial, clinical, operational, and service capabilities.
• Manage client objectives, expectations, and timelines throughout the program lifecycle.
• Maintain a deep understanding of RxAnte's capabilities, communicate relevant offerings to clients, and identify upsell opportunities.
• Partner with the client analytics team to gather and analyze data, identify trends and root causes, and develop quality workplans and deliverables.
• Oversee all aspects of client deliverables, coordinating with technical and analytic teams to identify potential issues and mitigate risk.
• Work with Client Success leadership and cross-functional teams to develop scope, deliverables, resources, work plan, budget, and timing for new initiatives.
• Analyze and evaluate program risks and produce program reports for client program leads and executive leadership.
• Facilitate effective client meetings and collaborate with team members to prepare for and drive client meeting success.

Kenntnisse

Client management

Healthcare industry expertise

Data analysis and insights

Cross-functional collaboration

Project management

Ausbildung

Bachelor's degree

Master's degree preferred

Jobbeschreibung

• Establish and strengthen long-term relationships with assigned clients as a trusted, strategic advisor
• Translate performance data into actionable insights and present findings with clarity and confidence
• Strategize, implement, and maintain program initiatives aligned with client goals and objectives
• Establish success criteria across financial, clinical, operational, and service capabilities
• Manage client objectives, expectations, and timelines throughout the program lifecycle
• Maintain a deep understanding of RxAnte's capabilities, communicate relevant offerings to clients, and identify upsell opportunities
• Partner with the client analytics team to gather and analyze data, identify trends and root causes, and develop quality workplans and deliverables
• Oversee all aspects of client deliverables, coordinating with technical and analytic teams to identify potential issues and mitigate risk
• Work with Client Success leadership and cross-functional teams to develop scope, deliverables, resources, work plan, budget, and timing for new initiatives
• Analyze and evaluate program risks and produce program reports for client program leads and executive leadership
• Facilitate effective client meetings and collaborate with team members to prepare for and drive client meeting success

Requirements

• Bachelor's degree required
• 7+ years of client management experience in the healthcare industry (e.g., health plan, hospital, healthcare services, pharmacy)
• Domain expertise in Medicare Advantage health plans and/or quality performance or improvement initiatives
• Proven track record building and strengthening client relationships and communicating effectively with senior management and executives
• Strong analytical rigor, with the confidence to analyze data and bring clients a point of view, not just a report
• Ability to prioritize and manage multiple projects simultaneously in a fast-paced, dynamic environment while operating independently amid competing priorities
• Demonstrated ability to collaborate effectively with cross-functional teams to consistently meet deadlines and client expectations
• Excellent written and verbal communication skills, strong attention to detail, and exceptional time management, facilitation, and organizational skills
• Available for periodic travel to RxAnte's Sterling, Virginia office and to client sites
• Must be authorized to work in the U.S. without company-sponsored visa sponsorship
• Successful completion of a comprehensive background check and pre-employment drug screening
• Preferred: Master's degree or other advanced degree in clinical services, healthcare analytics, healthcare administration, healthcare technology, or a related field
• Experience with pharmacy and/or medical data
• Knowledge of change management principles

Core Competencies

Demonstrates expertise in client management within the healthcare industry, particularly in Medicare Advantage health plans, while effectively analyzing data to provide actionable insights and drive client success. Strong communication and collaboration skills are essential for managing cross-functional teams and meeting client expectations.

Highest-signal resume keywords

• Client Management Experience
• Healthcare Industry Expertise
• Data Analysis and Insights
• Cross-Functional Collaboration
• Project Management

ATS Optimization Keywords

Hard Skills

• Data Analysis
• Program Management
• Quality Performance Improvement
• Healthcare Analytics
• Change Management
• Client Deliverables Oversight
• Risk Analysis
• Financial Analysis
• Operational Strategy
• Clinical Services Knowledge

Soft Skills

• Effective Communication
• Attention to Detail
• Time Management
• Facilitation Skills
• Organizational Skills

Industry Keywords

• Medicare Advantage
• Healthcare Services
• Pharmacy
• Health Plan
• Client Success
• Program Lifecycle
• Client Objectives
• Executive Leadership
• Analytic Teams
• Upsell Opportunities