Digital Strategy & Customer Success Manager (f/m/d)

Siemens Energy Global GmbH & Co. KG; Erlangen; Remote; EUR 90,000 - 120,000; Full time

Benefits offered by this job

Attractive remuneration package inline

Employer-financed company pension

Shareholder opportunity at Siemens

Flexible working time models and the 9

Remote work options and inspiring/offf

Job summary

Siemens Energy is seeking a Digital Strategy & Customer Success Manager (f/m/d) to steer the digital and AI strategy for Procurement, ensuring measurable business value. You will translate needs into strategic initiatives, drive adoption, and collaborate with cross-functional teams to accelerate procurement transformation and customer success.

You will build strong relationships with internal customers, understand their outcomes, and translate strategic ambition into sustainable value, while

Qualifications

• Extensive experience in strategic and/or operational procurement.
• Experience in digital strategy, transformation, and customer-focused initiatives.
• Ability to translate strategic priorities into pragmatic roadmaps and initiatives.
• Strong stakeholder management and cross-functional collaboration skills.
• Fluent in German and English.

Responsibilities

• Shape and evolve Procurement's digital and AI strategy.
• Translate business priorities into strategic initiatives and roadmaps.
• Drive initiatives from concept to execution with stakeholders.
• Lead Customer Success for digital initiatives and products with internal customers.
• Provide actionable insights and feedback loops between Procurement, DTO, and product teams.

Skills

Strategic procurement

Digital strategy

Business transformation

Strategy consulting

Product management

Customer Success

Stakeholder management

Bilingual communication (German & EN)

Job description

A Snapshot of Your Day

As a Digital Strategy & Customer Success Manager (f/m/d), you drive the digital and AI strategy for Siemens Energy Procurement and ensure the delivery of measurable business value. You connect procurement needs with digital opportunities, translate them into strategic initiatives, and support their successful execution. Working closely with internal customers and cross-functional teams, you gather insights, monitor adoption, and continuously enhance the digital portfolio. You bridge strategy and execution to accelerate procurement transformation and customer success.

How You’ll Make an Impact

• Shape and continuously evolve Procurement’s digital and AI strategy, translating business priorities, Procurement challenges, technology trends and customer needs into strategic priorities, target pictures and actionable roadmaps
• Connect strategic and operational Procurement with digital transformation, identifying opportunities where digital, AI and new ways of working can simplify processes, improve decisions and create measurable business value
• Drive strategic initiatives from concept toward execution, developing recommendations, business cases and decision papers and translating strategic priorities into pragmatic initiatives together with Procurement and DTO stakeholders
• Drive Customer Success for strategic digital initiatives and products, building strong relationships with internal customers, understanding their outcomes, challenges and emerging needs, and ensuring that strategic ambition translates into sustainable business value
• Use customer insights, adoption, business outcomes and market developments to challenge and improve our direction, creating a systematic feedback loop between Procurement reality, digital products, the portfolio and DTO strategy
• Collaborate across DTO and Procurement to connect strategy with execution, particularly with Transformation & Customer Success, Product Management, Rollout and other teams, ensuring alignment from strategic intent through adoption and value realization

What You Bring

• Extensive years of relevant experience in strategic and/or operational Procurement, with a strong understanding of Procurement processes, business priorities, user needs and the practical realities of a global Procurement organization
• Experience in digital strategy, business transformation, strategy consulting, product management, Customer Success or comparable strategic initiatives, ideally connecting strategy development with practical implementation
• Strong ability to bridge strategy and execution, translating complex strategic objectives, business requirements and digital opportunities into pragmatic roadmaps, initiatives and measurable outcomes
• Understanding of digital products, AI-enabled transformation and Customer Success, including how customer needs, adoption, feedback and value realization can inform product and strategic decisions
• Strong analytical and business capabilities, with experience structuring complex topics, developing business cases, management recommendations, KPIs and executive decision support
• Excellent stakeholder management and communication skills in German and English, with the ability to connect Procurement, leadership, digital and technology stakeholders and build trusted relationships across organizational levels

About the Team

In our Business Functions we enable our organization to reach their targets by providing best-in class services and solutions in the areas of IT, HR, Finance, Real Estate, Strategy & Technology and more.

Who is Siemens Energy?

At Siemens Energy, we are more than just an energy technology company. With ~100.000 dedicated employees in more than 90 countries, we develop the energy systems of the future, ensuring that the growing energy demand of the global community is met reliably and sustainably. The technologies created in our research departments and factories drive the energy transition and provide the base for one sixth of the world's electricity generation.

Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.

Find out how you can make a difference at Siemens Energy: https://www.siemens-energy.com/employeevideo

Our Commitment to Diversity

Lucky for us, we are not all the same. Through diversity we generate power. We run on inclusion and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character – no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences.

Rewards/Benefits

• In addition to an attractive remuneration package in line with the market, you can expect an attractive employer-financed company pension scheme
• We also offer the opportunity to become a Siemens Energy shareholder
• We offer our employees the opportunity to work flexibly and remotely, and our inspiring offices provide space for collaboration and creativity
• The professional and personal development of our employees is very important to us. We provide them with the opportunities to learn and develop in a self-determined way, various attractive programmes and learning materials are available for this purpose
• In relation to the "compatibility of family and work", we have a wide range of offers, e.g. flexible working time models, childcare places at many locations, the possibility of trial part-time work or even a sabbatical

We value equal opportunities and welcome applications from people with disabilities.