Digital Data Analyst

Sonova Group; Berlin; Hybrid; EUR 60,000 - 85,000; Full time

Benefits offered by this job

Flexible hybrid work model

Job summary

Sonova is seeking a Digital Data Analyst in Berlin to turn customer behavior into insights that influence our app experience and product roadmap. You will analyze the full mobile journey across iOS and Android, working hands-on with GA4, Firebase and SQL, and partnering with product teams to drive measurable improvements.

You'll apply AI to automate tasks, build dashboards, and ensure features are trackable from launch while collaborating with cross-functional teams in a flexible hybrid work

Qualifications

• Bachelor's degree in business, economics, statistics, mathematics, data analytics or a related field.
• Approx. 3–5 years of experience in digital, app or product analytics.
• Strong hands-on experience with GA4 and Firebase; SQL proficiency.

Responsibilities

• Analyse end-to-end mobile app customer journeys on iOS and Android.
• Own app analytics tracking with product managers and developers.
• Build dashboards and self-service reporting for product and marketing teams.
• Use AI tools to automate repetitive tasks and accelerate insight generation.
• Evaluate app releases and experiments to improve engagement and outcomes.

Skills

GA4 analytics

SQL

Data visualization

AI in analytics

English communication

Education

Bachelor's degree in business, economics, statistics, mathematics, data analytics or related

Tools

GA4

Firebase

SQL

Databricks

Power BI

Job description

Select how often (in days) to receive an alert:

At Sonova, we envision a world where everyone can enjoy the delight of hearing. This vision inspires us and fuels our commitment to developing innovative solutions that improve hearing health and human connection - from personal audio devices and wireless communication systems to hearing aids and cochlear implants. We're dedicated to providing outstanding customer experiences through our global audiological care services, ensuring that everyone has the opportunity to engage fully with the world around them.

Here you'll find a diverse range of opportunities that span both consumer and medical solutions and the freedom to shape your career while making an impact on the lives of others. Join us in our mission to create a more connected world, where every voice is heard and every story matters.

Berlin, Germany

Digital Data Analyst

How do customers discover our apps? Where do they engage, convert or drop off? And how can data help us create a better digital experience?

As our Digital Data Analyst, App Analytics, you will turn customer behaviour into insights that directly influence our mobile app experience and product roadmap. Working within our B2C Digital Experience team, you will analyse the full app customer journey across iOS and Android from acquisition and onboarding to engagement, conversion and retention.

This is more than a reporting role. You will work hands-on with Google Analytics 4 (GA4), Firebase and SQL, partner closely with product managers and developers, and use data to answer real product questions and identify opportunities for improvement.

AI will also be an important part of how you work. We are looking for someone who already uses AI in a practical, hands-on way to make analytics faster and smarter from automating repetitive tasks to accelerating analysis and exploring new ways of generating insights.

More about the role

• Analyse the end-to-end mobile app customer journey, including acquisition, onboarding, activation, engagement, conversion, retention, churn and reactivation
• Use GA4 and Firebase to analyse customer behaviour, events, funnels, screen flows, feature adoption and in-app drop-offs across iOS and Android
• Own and continuously improve app analytics tracking together with product managers and developers, ensuring new features are measurable from launch
• Use SQL and modern data platforms such as Databricks to explore large event datasets, identify behavioural patterns and turn data into actionable product insights
• Evaluate app releases, experiments, push notifications, deep links and new features, helping teams understand what drives customer engagement and business outcomes
• Apply AI and agentic AI tools in your daily analytics work to automate repetitive tasks, accelerate insight generation and develop smarter ways of solving data problems
• Build dashboards and self-service reporting while acting as a trusted analytics partner to product, marketing, engineering and market teams

More about you

• Bachelor's degree in business, economics, statistics, mathematics, data analytics or a related field, combined with approximately 3-5 years of experience in digital, app or product analytics
• Strong hands-on experience with Google Analytics / GA4 and a solid understanding of event-based digital analytics, customer journeys, funnels and conversion analysis
• Hands-on experience with Firebase, ideally within a mobile app analytics and tracking environment
• Strong SQL skills and the ability to independently query, analyse and interpret large digital or behavioural datasets
• Practical professional experience using AI tools in analytics workflows, ideally including AI agents, automation or AI-assisted analysis rather than only chat-based AI tools
• Strong analytical and communication skills, with the ability to turn complex data into clear insights and recommendations for both technical and non-technical stakeholders
• Experience with Python, Databricks, Power BI or similar technologies is an advantage; experience with app attribution, experimentation or mobile measurement platforms is an additional plus

Fluent English skills, a collaborative mindset and the ability to independently drive topics forward complete your profile.

More about what we offer

As one of the world's leading hearing care providers headquartered in Switzerland, we're committed to building an inclusive culture. We want to create an environment where you can balance a successful career with your commitments and interests outside of work, through our flexible hybrid working model. We offer a wide range of training opportunities for both your professional and personal development, and there are exceptional growth opportunities with individual development plans.

Sonova is an equal opportunity employer.

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate's ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.