Desktop Support Engineer L1

Sharp Brains; Hamburg; Vor Ort; EUR 40.000 - 60.000; Teilzeit

Zusammenfassung

A leading tech consultancy in Hamburg is seeking a Deskside Support Engineer to provide comprehensive technical support for desktop and laptop systems. The successful candidate will manage IMAC activities and troubleshoot hardware and software issues while ensuring compliance with security protocols. Familiarity with tools like SCCM, Intune, and ServiceNow, along with strong problem-solving skills, is essential. This role offers a dynamic working environment with opportunities for professional growth.

Qualifikationen

• Experience in providing end-to-end technical support for desktop and laptop systems.
• Ability to manage the full lifecycle of desktop devices including configuration and patching.
• Knowledge of ITIL practices for incident and problem management.

Aufgaben

• Provide technical support for desktop and laptop systems.
• Manage IMAC activities and break/fix tasks for end-user devices.
• Support printers and peripheral devices including troubleshooting.
• Ensure compliance with security protocols and antivirus monitoring.

Kenntnisse

Deskside support

Troubleshooting

SCCM

Intune

ServiceNow

Windows OS

Active Directory

MS Office

Basic MAC device handling

Jobbeschreibung

Skill Set: Deskside support Engineer ( EUC L1)

Designation: Backfill

Contract: B2B/Freelance

Location: Hamburg, Germany

Key Responsibilities

• Provided end-to-end technical support for desktop and laptop systems, including troubleshooting hardware, software, and connectivity issues.
• Handled IMAC activities (Install, Move, Add, Change) and break/fix tasks for end-user devices.
• Managed the full lifecycle of desktop devices, including configuration, patching, OS imaging, and vendor-based hardware replacements.
• Delivered support using tools such as SCCM, Intune, and ServiceNow for asset tracking, ticket resolution, and remote assistance.
• Administered approved software installations, updates, and security patching in coordination with IT policies.
• Provided remote and deskside support using EUC tools and supported applications such as MS Office, Outlook, and VPN clients.
• Ensured compliance with security protocols, antivirus monitoring, and desktop policy enforcement.
• Offered VIP support and acted as the primary onsite contact during critical escalations or outages.
• Supported printers, scanners, and peripheral devices, including troubleshooting and routine maintenance.
• Assisted with Active Directory tasks, basic user account management, and smart hands support.
• Maintained documentation of incident resolution, hardware inventory, and technical guides for internal reference.
• Demonstrated familiarity with Windows OS environments, mobile device support, and basic MAC device handling.
• Followed ITIL practices for incident, problem, and service request management in corporate environments.