Deputy Reception Manager

BWH Hotels; Gießen; Vor Ort; EUR 42.000 - 54.000; Vollzeit

Benefits dieser Stelle

Bike leasing

Family-friendly

Health benefits

Employee benefits

Training

Other

Zusammenfassung

Best Western Plus Hotel Steinsgarten in Germany seeks a Deputy Reception Manager to lead the front desk team with warmth and efficiency. You will oversee schedules, ensure smooth check-in/out, and maintain a high standard of guest service while collaborating with other departments to keep operations running smoothly.

You bring several years of reception experience, strong German and English communication, and a proactive, detail-oriented leadership style to foster a guest-centric environment.

Qualifikationen

• Completed training in the hospitality industry or a comparable qualification.
• Several years of professional experience in reception and initial leadership experience.
• A keen sense of guest satisfaction and service quality.
• Strong communication skills and a confident demeanor—in German and English.
• Organizational skills, initiative, and an eye for detail.
• Enjoy leading by example and motivating your team.

Aufgaben

• Lead the front desk team with heart, mind, and strong organizational skills.
• Manage work schedules and organize the reception area.
• Ensure professional and friendly check-in/out and guest comfort.
• Maintain oversight of reservations, booking systems, and occupancy rates.
• Collaborate with other departments and act as the central contact for smooth operations.
• Handle cash management responsibly.
• Listen to guests and address questions, requests, or complaints.

Kenntnisse

Hospitality training

Reception experience

Leadership

German & English

Customer service

Organization

Ausbildung

Hospitality training or similar qualification

Jobbeschreibung

Your Job

Deputy Reception Manager(m/f/d)

Full-time

As of 01.08.2026, we have a full-time position available as a Deputy Reception Manager (m/f/d) at the Best Western Plus Hotel Steinsgarten.

Job Description

• You'll help lead our front desk team with heart, mind, and a good dose of organizational skills, working alongside our front desk manager.
• You are responsible for the work schedules and for organizing the reception area.
• You'll ensure that check-in and check-out proceed in a professional and friendly manner and that our guests feel completely at ease.
• You have a clear overview of reservations, booking systems, and occupancy rates—and you keep your cool even when unexpected changes come up.
• You'll work closely with all departments and serve as the central point of contact to ensure everything runs smoothly.
• You have a handle on cash management.
• You're always there to listen to our guests—whether they have questions, requests, or even complaints.

What we offer

Bike leasing
Job Bike.

Family-friendly
5-day workweek without part-time shifts.

Health benefits
Employer-Sponsored Health Insurance.

Employee benefits
The Best Western employee rate is available to all employees. Attractive employee rates for all Best Western hotels, a rewards program with many great benefits from a wide variety of providers.

Training
The Best Western Academy is available to all employees. A Wide Range of Educational Programs.

Other
Diverse responsibilities with a high degree of autonomy Regular employee events.

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What you bring

• Completed training in the hospitality industry or a comparable qualification.
• Several years of professional experience in reception and initial leadership experience.
• A keen sense of guest satisfaction and service quality.
• Strong communication skills and a confident demeanor—in German and English.
• Organizational skills, initiative, and an eye for detail.
• Enjoy leading by example and motivating your team.

The Best Western Plus Hotel Steinsgarten is a modern business and conference hotel in the heart of Hesse, offering all the amenities that business travelers and conference guests expect. All 126 rooms and suites are tastefully furnished and offer contemporary comfort. The park restaurant “Classic” welcomes guests in a Mediterranean, stylish ambience with a varied selection of international cuisine and regional specialties. In the “Jever-Deel-Bar,” the bartender not only serves fine drinks but also provides good entertainment. In addition, the hotel is equipped with 11 multifunctional event rooms with an area of approximately 600 square meters. The wellness area with swimming pool and sauna offers an oasis of peace and relaxation.

from Germany: 0800 0001403
from Austria: 0800 802319
from Switzerland: 0800 110310
from Luxembourg: 0800 81153

We are here for you:
Mon-Fri: 8 a.m. – 8 p.m.
Sa: 9 a.m. - 1 p.m.