Department Manager Make Up (m/f/x) Hamburg Überseequartier in Full Time

SEPHORA; Hamburg; On-site; EUR 42,000 - 66,000; Full time

Job summary

Sephora in Hamburg is seeking an experienced Retail Leader to coach a department team, drive exceptional customer experiences and manage daily store operations. You will oversee inventories, merchandising, and cash handling while pushing toward sales targets and KPI improvements across the department.

The role requires at least 3 years in retail with strong leadership, knowledge of KPIs, and fluency in English.

Qualifications

• Experience in retail and team leadership, ideally in a premium or service-oriented environment.
• At least 3 years of professional experience in the respective department.
• Strong understanding of retail KPIs and store operations.
• Comfortable with visual merchandising, stock management, and customer service.
• Confident in using retail systems and tools.
• Good knowledge of the beauty industry and trends.
• Fluent in English or native language of the country.

Responsibilities

• Sales & customer service: provide active support and advice for departments and build relationships with customers.
• Team Leadership: lead, coach, and develop the team to deliver outstanding customer experience.
• Operations: manage inventories, opening/closing, store maintenance and tester ordering.
• Commercial Performance: work toward monthly and annual sales targets and growth.
• Additional Tasks: handle daily business duties as needed.

Skills

Retail experience

Team leadership

3+ years experience

Retail KPIs

Visual merchandising

Stock management

Customer service

Retail systems

Beauty industry knowledge

Fluent English

Tools

Retail systems and tools

Job description

You will excel and enjoy this position if you are ready to actively handle the following missions:

At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful. Since its inception in 1969 in Limoges, France, and as part of the LVMH Group since 1997, Sephora has been disrupting the prestige beauty retail industry. Today, Sephora continues to break with convention to drive its mission: champion a world of inspiration and inclusion where everyone can celebrate their beauty. With 56,000 employees in 35 countries, including [5000 in France / 15 000 in Europe and Middle East] / [851 in DENS Hub (Germany, Switzerland, Denmark & Sweden), we connect customers and beauty brands within the world’s most passionate beauty community. With a curation of nearly 500 brands, and our own label, Sephora Collection, we offer the most unique and diverse range of products: fragrances, makeup, hair care, skincare... and much more.

You will excel and enjoy this position if you are ready to actively handle the following missions:

Sales & customer service

• Active support and advice for their team in their departments (Make Up, Skin Care, Hair Care, Fragrance) and beauty trends on the sales floor
• Living the Sephora Attitude (Welcoming, Knowing, Closing)
• Selling products through in-depth product knowledge and establishing customer relationships at eye level
• Passing on knowledge about products, trends and beauty news

Team Leadership

• Leading, coaching, and developing the team to deliver outstanding customer experience
• Induction of new employees and organization of training courses
• Floor management to ensure smooth daily operations and commercial excellence
• Acting as a role model in the Sephora Attitude and passing on the Sephora DNA
• Delegating tasks and ensuring their successful execution
• Communicating targets clearly and motivating the team to achieve them

Operations

• Carrying out inventories to ensure optimum availability of goods
• Responsible for the full product handling cycle: Receiving goods, proper storage, booking out, managing returns, and managingtesters.
• Responsibility for the proper opening and closing of the store, including cash register closing
• Overseeing daily store maintenance: cleanliness, pricing, product refill, tester ordering, etc.
• Collaborating on Visual Merchandising, brand updates, and in-store animations
• Supporting Click & Collect processes if available
• Responsibility to run the department according to Sephora Audit rules
• Expense monitoring and management for department

Commercial Performance

• Responsibility for achieving monthly and annual sales targets including year-on-year sales growth

Additional Tasks

• Additional tasks related to the daily business

KPIs

• Customer satisfaction & feedback
• Staff productivity & engagement
• Stock availability & replenishment efficiency
• Compliance with operational routines
• Turnover vs. targets
• Development of the category
• Control of retail key figures such as MS, IPT, AVB, CR, number of services
• Inventory on schedule

Personal Skills

• Strong leadership and coaching skills
• Customer-focused and business-driven mindset
• Reliable, hands-on, and solution-oriented
• Excellent communication and delegation abilities
• Positive attitude and ability to inspire others

Experience & Technical Skills

• Experience in retail and team leadership, ideally in a premium or service-oriented environment
• At least 3 years of professional experience in the respective department
• Strong understanding of retail KPIs and store operations
• Comfortable with visual merchandising, stock management, and customer service
• Confident in using retail systems and tools
• Good knowledge of the beauty industry & trends
• Fluent in English or native language of the country

Being LVMH

• Acts people oriented
• Shows creativity and drives innovation
• Strives for excellence
• Entrepreneurial spirit & mindset

Here, You Will Find

• Community, in which authenticity is embraced, and the strength of our differences fuels our collective spirit
• Culture of empowerment, learning & growth, that offers you the tools, space and opportunity to learn, innovate and lead
• Work that brings fulfillment. From delighting clients every day, to inspiring our industry at large, every action makes a difference

At Sephora, we celebrate diversity and are committed to creating and fostering an inclusive environment for everyone.