Assistant Store Manager (m/f/x) Hamburg Übersee in Full Time

SEPHORA; Hamburg; On-site; EUR 42,000 - 62,000; Full time

Job summary

Sephora in Hamburg is seeking a Store Manager to lead and develop a high-performing retail team on the floor. You will drive monthly and annual sales targets, coach staff, and ensure top-tier customer service while maintaining visual standards and store operations.

Reporting to the Store Manager, you will oversee staffing, training, daily planning, inventory control, and smooth opening/closing routines, contributing to an inspiring, inclusive beauty community.

Qualifications

• At least 3-4 years' experience in retail, preferably in the beauty sector.
• Previous management and team leadership experience and emphatic management style is required
• Analytical and commercial working methods
• Strong hands-on mentality and presence on the sales floor

Responsibilities

• Managing, developing and coaching employees, including employee appraisals
• Achieving monthly and annual sales targets including year-on-year sales growth
• Updating the visual merchandising and organizing floor activities
• Overseeing staff planning, inventories and opening/closing routines
• Deputizing for the Store Manager in case of absence

Skills

Leadership

Coaching

Customer focus

Analytical skills

Team presence

English knowledge

Tools

SAP

Excel

Job description

• Turnover vs. targets

At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful.

Since its inception in 1969 in Limoges, France, and as part of the LVMH Group since 1997, Sephora has been disrupting the prestige beauty retail industry. Today, Sephora continues to break with convention to drive its mission: champion a world of inspiration and inclusion where everyone can celebrate their beauty.

With 56,000 employees in 35 countries, including [5000 in France / 15 000 in Europe and Middle East] / [851 in DENS Hub (Germany, Switzerland, Denmark & Sweden), we connect customers and beauty brands within the world’s most passionate beauty community. With a curation of nearly 500 brands, and our own label, Sephora Collection, we offer the most unique and diverse range of products: fragrances, makeup, hair care, skincare... and much more.

You will excel and enjoy this position if you are ready to actively handle the following missions:

People

• Managing, developing and coaching employees, including employee appraisals


• Recording and maintaining team absence records


• Induction of new employees and organization of training courses


• Implementation of floor management


• Acting as a role model in the Sephora Attitude and passing on the Sephora DNA

Commercial Performance

• Responsibility for achieving monthly and annual sales targets including year-on-year sales growth


• Ensuring excellent customer service and alignment of the team with the customer


• Carrying out the morning briefing and shift handovers


• Ensure that we regularly surprise our customers, e.g. by organizing beauty classes in different areas, animating the hub and creating weekend looks


• Updating the visual merchandising and implementing updates and animations


• Ensuring order and cleanliness on the sales floor


• Analyzing the key figures for the respective sales categories and deriving sales activities


• Operations


• Creating the daily staff planning and coordinating employees on the store floor (zoning)


• Carrying out inventories to ensure optimum availability of goods


• Complete merchandise management, from receiving to proper storage, booking out, returns and tester management


• Responsibility for the proper opening and closing of the store, including cash register closing


• Reporting and tracking of maintenance and merchandise issues


• Deputizing for the Store Manager in case of absence


• Responsible for store operating according to Sephora Audit rules

KPIs

• Customer satisfaction & feedback


• Staff productivity & engagement


• Stock availability & replenishment efficiency


• Compliance with operational routines


• Turnover vs. targets


• Development of the category


• Control of retail key figures such as MS, IPT, AVB, CR, number of services


• Inventory on schedule


• Sickness quote & employee turnover

Additional Tasks

• Additional tasks related to the daily business

Personal Skills

• Strong leadership and coaching skills


• Customer-focused and business-driven mindset


• Reliable, hands-on, and solution-oriented


• Excellent communication and delegation abilities


• Positive attitude and ability to inspire others


• Structured work ethic

Experience & Technical Skills

• At least 3-4 years' experience in retail, preferably in the beauty sector


• Previous management and team leadership experience and emphatic management style is required


• Enjoy dealing with customers and developing employees


• Analytical and commercial working methods


• Strong hands-on mentality and presence on the sales floor


• Basic knowledge of SAP and Excel is an advantage


• Good knowledge in English and native language of the country

Being LVMH

• Acts people oriented


• Shows creativity and drives innovation


• Strives for excellence


• Entrepreneurial spirit & mindset

Here, You Will Find

• Community, in which authenticity is embraced, and the strength of our differences fuels our collective spirit


• Culture of empowerment, learning & growth, that offers you the tools, space and opportunity to learn, innovate and lead


• Work that brings fulfillment. From delighting clients every day, to inspiring our industry at large, every action makes a difference

Join us and belong to something beautiful.

At Sephora, we celebrate diversity and are committed to creating and fostering an inclusive environment for everyone.