Customer Support Specialist - Forex

Triwill Group; Deutschland; Vor Ort; EUR 32.000 - 42.000; Vollzeit

Zusammenfassung

This Customer Support Specialist - Forex role is based in Germany and focuses on delivering high-quality service to clients navigating FX trading platforms.

You will support onboarding, platform usage (MT4/MT5), and day-to-day queries across multilingual, international teams, while ensuring compliance and CRM workflows are followed.

Strong communication, problem solving and knowledge of KYC processes will help maintain client satisfaction and retention in a fast-growing fintech environment.

Qualifikationen

• Prior experience in customer support within financial services.
• Knowledge of FX/CFD trading and platforms MT4/MT5.
• Experience handling KYC, onboarding and compliance workflows.

Aufgaben

• Serve as a main point of contact for clients across multiple channels.
• Assist with account setup, onboarding and platform navigation.
• Troubleshoot issues and coordinate with international teams to ensure timely resolution.

Kenntnisse

Customer support

FX/CFD trading knowledge

Multichannel support

CRM systems usage

Troubleshooting

Tools

MT4

MT5

CRM systems

Jobbeschreibung

Description:

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Support Specialist - Forex based in Germany.

This role offers the opportunity to provide high-quality customer support within a fast-growing international Forex and financial services environment.

You will serve as a key point of contact for clients, helping them navigate account setup, onboarding, trading platforms and day-to-day queries.

The position combines strong customer service with practical knowledge of FX/CFD trading and platforms such as MT4 and MT5.

You will support clients across multiple communication channels while ensuring issues are resolved efficiently and professionally.

Working with international teams, you will contribute to smooth onboarding, customer satisfaction and long-term client retention.

The role also provides exposure to KYC processes, CRM systems, technical troubleshooting and compliance-related workflows.

It is well suited to a multilingual, service-oriented professional who enjoys solving problems and working in a dynamic, client-focused environment.