Customer Support Specialist

XM; Deutschland; Vor Ort; EUR 40.000 - 50.000; Vollzeit

Benefits dieser Stelle

Attractive remuneration package

Intellectually stimulating work environment

Continuous personal development and international training opportunities

Zusammenfassung

A financial services firm in Germany seeks a Customer Support Specialist to handle client inquiries effectively and promote products. Strong German and English skills are essential. The role offers an attractive remuneration package and opportunities for personal development.

Qualifikationen

• Degree in a business-related field is required.
• Client handling experience in the financial services sector is a plus.
• Fluent German speaker with excellent English skills.

Aufgaben

• Deal with clients’ inquiries via live chat, email, and telephone.
• Perform personal clientele analysis and take actions as required.
• Handle client inquiries ensuring high-level service.
• Promote products and services to clients.
• Develop relationships with clients.
• Cooperate with other departments as needed.

Kenntnisse

Fluent German

Excellent oral and written English

Outstanding communication skills

Interpersonal skills

Ability to multitask

Ausbildung

Degree in a business-related field

Jobbeschreibung

Join to apply for the Customer Support Specialist role at XM

Join to apply for the Customer Support Specialist role at XM

German-Speaking Customer Experience Officer - Cyprus, Greece or Remote

The position:

We are looking for a passionate and self-motivated professional to join our Customer Experience Team!

The main responsibilities of the position include:

• Deal with clients’ inquiries via live chat, email and telephone.
• Perform personal clientele analysis and taking actions as required.
• Handle client inquiries appropriately and ensuring that high level service is provided.
• Promote available products and services to clients.
• Develop and maintain excellent relationships with prospective and existing clients.
• Cooperate effectively with other departments as required.
• Contribute to team effort by achieving targeted results.

Main requirements:

• Degree in a business-related field.
• Client handling experience in the financial services sector is a definite plus.
• Fluent German speaker with excellent oral and written skills in English.
• Ability to multitask and maintain a high-level of organization.
• Outstanding communication and interpersonal skills.
• Valid work permit required.

Benefit from:

• Attractive remuneration package
• Intellectually stimulating work environment
• Continuous personal development and international training opportunities

All applications will be treated with strict confidentiality!

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service, Business Development, and General Business

• Industries

  Financial Services and Technology, Information and Media

Referrals increase your chances of interviewing at XM by 2x

Get notified about new Customer Support Specialist jobs in Germany.

Customer Happiness Support - Freelance (all genders)

Backoffice Manager:in | 100% Remote (m/w/d)

Specialist Customer Service - Customer Excellence Management (m/w/d)

International Customer Service Representative (w/m/d)

Mainz, Rhineland-Palatinate, Germany 1 week ago

Customer Service Specialist (w/m/d) Ordermanagement

Customer Service Representative SaaS (m/w/d)

Cologne, North Rhine-Westphalia, Germany 3 days ago

Senior Customer Success Manager (B2B & Support Lead) (w/m/x)

Customer Service Representative (German & English) – 24/7 Alarm & Support Hotline | PAJ GPS

Nordic Speaking - Customer Support Agent iGaming in Malta - Relocation Included

Wuppertal, North Rhine-Westphalia, Germany 2 weeks ago

Frankfurt am Main, Hesse, Germany 3 months ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.