Customer and Product Support Expert (f/m/d)

GOhiring; Deutschland; Vor Ort; EUR 38.000 - 52.000; Vollzeit

Benefits dieser Stelle

Remote culture

Team offsites

Zusammenfassung

GOhiring is seeking a customer-focused service professional to join our team in a fully remote, long-term capacity. You will be the voice of our customers and partners, guiding tickets to clear resolutions and collaborating with colleagues across GOhiring and partner teams.

Responsibilities include managing orders and customer data, performing analyses, and contributing to Help Center articles and reports. You will engage with campaign management and job boards to optimize outcomes.

Qualifikationen

• Professional experience in a customer-facing service or support environment.
• Fluency in German and English.
• Clear communication via email, phone or video.

Aufgaben

• Be the voice of customers and partners, shaping the customer experience.
• Handle tickets and complex issues using Zendesk.
• Collaborate with other teams to find the best outcomes.
• Manage orders and customer data, perform analyses to keep things orderly.
• Write help-center articles or reports to support customers.
• Engage with job boards or campaign management when needed.

Kenntnisse

Customer support experience

German language

English language

Communication skills

Tools

Zendesk

Jobbeschreibung

GOhiring is the leading software company for automated job posting and recruiting analytics. With our tool, recruiters can manage the entire job posting process in one place - from data-driven multiposting campaigns to in-depth analysis along the candidate journey. We help recruiters make the most out of their online job postings.

Your Role

• Be the voice of our customers and partners: As a key member of our service team, you shape the customer and partner experience from the very first interaction. You're the go-to person who makes sure every request is handled quickly, thoughtfully, and with care.
• Solve challenges with ease: Through our ticketing system (Zendesk) and occasional customer calls, you guide complex issues to clear solutions.
• Collaborate to excel: You share tricky cases with your teammates in daily service catch-ups and work closely with colleagues from other GOhiring teams and partners to find the best possible outcomes.
• Keep things running smoothly: From managing orders and maintaining customer data to conducting analyses, you are an operations expert who makes sure everything is in order behind the scenes.
• Enjoy variety every day: One day you're writing articles for our Help Center or reports, the next you're in discussions with job boards or supporting campaign management - no two days are alike.
• Drive improvement: You spot opportunities for optimization and automation, partnering with Customer Success, Product, and Finance to continuously enhance our product and services.

Your Profile

• Full written and spoken fluency in German and English.
• You have gained professional experience in a customer-facing service or support environment, preferably in a digital B2B environment or working with complex products.
• You thrive on supporting others and communicating clearly comes naturally to you, whether it's via email, phone, or video.
• Staying organized in fast-paced situations is second nature to you.
• You're seeking a full-time role where you can contribute your strengths and grow with us over the long term.

Why GOhiring?

• Remote culture: Work from where you are most productive, whether that be at home, while traveling or in co-working spaces.
• Meeting the team: We get together twice a year for company offsites in different locations. Plus, you'll meet up with your direct team two more times each year.
• World-class team and onboarding: Here you can meet the team that will guide you through our hands-on onboarding, so you will be in good hands from the very beginning.
• Making a big difference in a small team: Direct collaboration, high-trust, lots of creative freedom, autonomy and learnings from each other.
• Technical set-up: We'll get everything you need to ensure you have the best technical and system setup of your choice.
• Competitive package: Perfect mix of base salary, performance-related bonuses and great perks!