Customer Support Associate

Jobtailor; Deutschland; Remote; EUR 35.000 - 60.000; Vollzeit

Zusammenfassung

Jobtailor is seeking a seasoned customer service professional to oversee guest bookings for Tiny House stays and to assist guests in planning their trips. You will respond across channels, manage end-to-end reservations, and upsell promotions while coordinating with housekeeping and partners to ensure property readiness.

Strong communication, problem-solving, and the ability to work independently under pressure are essential, with a background in travel or hospitality being highly advantageous.

Qualifikationen

• At least 5 years of experience in customer service.
• Background in travel, hospitality, or eco-tourism is advantageous.
• Excellent communication and interpersonal skills.
• Ability to work independently when required.
• Composed under pressure and able to handle challenging situations.

Aufgaben

• Oversee guest bookings and assist customers in planning Tiny House stays.
• Respond to inquiries across multiple channels, including website, email, and social media.
• Manage reservations end-to-end, including upselling and activating promotions.
• Provide support via the customer contact line, including handling and resolving inquiries.
• Coordinate with internal teams and external partners (e.g., housekeeping, tradespeople) to ensure timely property readiness.
• Address and resolve guest concerns in a professional and timely manner.
• Work cross-functionally with internal teams to maintain smooth day-to-day operations.

Kenntnisse

Customer Service Experience

Process Improvement

Communication Skills

Problem-Solving Skills

Hospitality Background

Interpersonal Skills

Composure Under Pressure

Independence

Jobbeschreibung

• Oversee guest bookings and assist customers in planning their Tiny House stays
• Respond to inquiries across multiple channels, including website, email, and social media
• Manage reservations end-to-end, including upselling and activating promotions
• Provide support via the customer contact line, including handling and resolving inquiries
• Coordinate with internal teams and external partners (e.g., housekeeping, tradespeople) to ensure timely property readiness and maintenance
• Address and resolve guest concerns in a professional and timely manner
• Work cross-functionally with internal teams to maintain smooth day-to-day operations

Requirements

• At least 5 years of experience in customer service
• Demonstrated ability to drive results and proactively improve processes
• Background in travel, hospitality, or eco-tourism is highly advantageous
• Strong commitment to delivering high-quality customer experiences
• Excellent communication and interpersonal skills
• Composed under pressure, with the ability to manage challenging situations effectively
• Strong problem-solving skills and the ability to work independently when required

Core Competencies

Demonstrates extensive experience in customer service, with a strong focus on delivering high-quality customer experiences and effectively managing guest inquiries and concerns. Proficient in coordinating with internal teams and external partners to ensure operational efficiency in the travel and hospitality sectors.

Highest-signal resume keywords

• Customer Service Experience
• Process Improvement
• Communication Skills
• Problem-Solving Skills
• Hospitality Background

Soft Skills

• Interpersonal Skills
• Composure Under Pressure
• Independence

Industry Keywords

• Travel
• Hospitality
• Eco-Tourism
• Guest Bookings
• Reservations Management