Customer Success Manager (m/f/d)

anny GmbH; Köln; Hybrid; EUR 42,000 - 62,000; Full time

Benefits offered by this job

Flat hierarchies

AI tools access

Growth opportunities

Central Cologne office

Hybrid work

Meal allowance

Transit subsidy

MacBook + monitors

Job summary

anny GmbH is seeking a Customer Success-focused teammate to guide customers from onboarding to daily use. You will become the main contact, set up anny and anny AI with clients, and identify ways to extract more value while collaborating with the sales team.

You’ll translate customer feedback into clear product requirements and leverage AI tools to scale support and onboarding. German fluency and strong English are essential.

Qualifications

• At least 2 years of experience in customer success, account management, or support, ideally in B2B SaaS.
• Career changers from related fields such as sales are welcome.
• Technical curiosity and drive to understand a software product in depth.

Responsibilities

• Guide customers from onboarding to everydayuse and be their go-to contact.
• Set up anny and anny AI with customers so no inquiry or booking gets lost.
• Identify opportunities for customers to get more value and collaborate with sales.
• Translate feedback into clear product requirements with the product team.
• Use AI tools to improve support and onboarding scalability.

Skills

Fluent German

Very good English

Initiative

Adaptability

Open to feedback

AI affinity

Tools

AI tools

Job description

anny is the AI-first software that helps small and medium-sized businesses manage everything they make bookable: appointments, courses, rooms, workstations, equipment, sports facilities, or workshop spaces. Over 1,500 companies already work with anny, from coworking spaces and sports centers to diving schools, therapy rooms, medical practices, and municipalities.

Our vision: companies should be able to run their business as easily as if they had an entire team backing them up. That's why we built anny from the ground up as AI-first. With anny Assistant, our customers accept bookings over the phone, in website chat, or via WhatsApp. The AI checks availability and prices in real-time, answers questions, and completes bookings directly within the conversation—24/7 and in multiple languages. Internally, everything can be managed via chat too: creating, changing, and managing bookings right down to the last detail. This transforms anny from a simple booking tool into a digital team member that handles the daily grind so companies can focus entirely on their customers.

We are not only AI-first in our product, but also in the way we work. AI is integrated into every team and our daily work routines. If you love trying out new tools and using them to make your work faster and better, you've come to the right place!

Your role

You make sure our customers succeed and grow with anny, from onboarding to everyday use. You know the product inside out, bring customer feedback to the product team, and actively help shape anny. You work with modern AI tools.

What you’ll do

You guide customers from onboarding to everyday use and are their go-to contact

You set up anny and anny AI with customers so no inquiry and no booking gets lost

You spot where customers can get more out of anny and work closely with sales on it

You turn customer feedback into clear requirements and shape the product with the product team

You use AI tools to make support and onboarding better and more scalable

What you bring

At least 2 years of experience in customer success, account management, or support, ideally in B2B SaaS

Career changers from a related field such as sales are welcome

Technical curiosity and the drive to understand a software product in depth are a plus

Keen to actively shape the product

Clear, friendly written and verbal communication

Keen to work with AI a lot

Fluent German, very good English

Initiative: you like working independently and get things done without waiting to be told

Adaptability: you keep the big picture in a fast-moving startup and reprioritize with ease

Openness to feedback and a drive to keep learning

Hybrid work: regular days at the office in Cologne, remote on the others

What we offer

Real impact: flat hierarchies, quick decisions, and real responsibility from day one

AI every day: access to modern AI tools and a team that tries new ways of working

Growth: varied projects, real responsibility, and a team that supports your development

Office in central Cologne: easy to reach, with parking and a public transit subsidy. Plus a MacBook, two monitors, and a standing desk

Hybrid with a real team: we like working together at the office. How often you’re on site is something we agree on with you, also depending on your commute

Health and food: Urban Sports Club, meal allowance, and free drinks

Team spirit: regular team events and a yearly offsite in Europe