Junior Customer Success Manager (m/f/d)

anny GmbH; Köln; Hybrid; EUR 38,000 - 52,000; Full time

Benefits offered by this job

MacBook, two monitors, standing desk

Hybrid work in Cologne office

Meal allowance and drinks

Urban Sports Club membership

Job summary

anny GmbH is seeking a Junior Customer Success Manager in Cologne to guide new customers through onboarding, ensuring they are set up for success with our AI-first platform. You will respond to support tickets quickly and help users discover anny through product-led growth.

Hybrid work in Cologne with regular on-site days and remote work on others, offering room for growth and hands-on experience with AI tools and a growing SMB customer base in Germany and beyond.

Qualifications

• Fluent German and very good English.
• Clear, friendly written and verbal communication.
• Initiative and independent work style.
• Interest in working with AI.
• Structured way of working.
• Technical understanding of software products.
• Adaptability in a fast-moving startup.

Responsibilities

• Guide new customers through onboarding and set them up for success.
• Answer support tickets quickly with a solutions focus.
• Help users discover anny via product-led growth.
• Use AI tools to improve onboarding and support scalability.
• Collect customer feedback and share with the product team.

Skills

German fluent

English - very good

Communication

Problem solving

Independent work

Adaptability

Tools

AI tools

Job description

anny is the AI-first software that helps small and medium-sized businesses manage everything they make bookable: appointments, courses, rooms, workstations, equipment, sports facilities, or workshop spaces. Over 1,500 companies already work with anny, from coworking spaces and sports centers to diving schools, therapy rooms, medical practices, and municipalities.

Our vision: companies should be able to run their business as easily as if they had an entire team backing them up. That's why we built anny from the ground up as AI-first. With anny Assistant, our customers accept bookings over the phone, in website chat, or via WhatsApp. The AI checks availability and prices in real-time, answers questions, and completes bookings directly within the conversation—24/7 and in multiple languages. Internally, everything can be managed via chat too: creating, changing, and managing bookings right down to the last detail. This transforms anny from a simple booking tool into a digital team member that handles the daily grind so companies can focus entirely on their customers.

We are not only AI-first in our product, but also in the way we work. AI is integrated into every team and our daily work routines. If you love trying out new tools and using them to make your work faster and better, you've come to the right place!

Your role

You'll ensure our customers succeed with anny, right from their initial onboarding to their daily operations. You will help them set up anny and anny AI perfectly, making sure no request or booking ever falls through the cracks. Your main focus will be on small and medium-sized businesses (SMBs) in Germany and increasingly on an international scale. Plus, you'll get to work with a cutting-edge, AI-first support setup!

What you’ll do

You guide new customers through onboarding and set them up for success with anny

You answer support tickets quickly and with a focus on solutions

You use our product-led growth approach and help users discover anny on their own

You use AI tools to make support and onboarding better and more scalable

You collect customer feedback, share it with the product team, and help shape anny directly

What you bring

You enjoy helping people and solving problems

Technical understanding and curiosity to learn a software product in depth

Clear, friendly written and verbal communication

Keen to work with AI a lot

Structured way of working

Fluent German, very good English

Initiative: you like working independently and get things done without waiting to be told

Adaptability: you keep the big picture in a fast-moving startup and reprioritize with ease

Openness to feedback and a drive to keep learning

Hybrid work: regular days at the office in Cologne, remote on the others

What we offer

Real impact: flat hierarchies, quick decisions, and real responsibility from day one

AI every day: access to modern AI tools and a team that tries new ways of working

Growth: varied projects, real responsibility, and a team that supports your development

Office in central Cologne: easy to reach, with parking and a public transit subsidy. Plus a MacBook, two monitors, and a standing desk

Hybrid with a real team: we like working together at the office. How often you’re on site is something we agree on with you, also depending on your commute

Health and food: Urban Sports Club, meal allowance, and free drinks

Team spirit: regular team events and a yearly offsite in Europe

Junior Customer Success Manager