Customer Success Manager - High Touch (m/f/d) arbeitnow Voize Berlin · 10/27/2026

Primetime; Berlin; Hybrid; EUR 70,000 - 100,000; Full time

Benefits offered by this job

Stock options

30 vacation days + birthday off

Germany Transport Ticket

Urban Sports Club

Regular company off-sites

Learning platforms (Blinkist and Audib

Flexible working hours

Hybrid work setup

Job summary

voize is hiring a Customer Success Manager (High Touch) to work with large care organizations, turning complex workflows into measurable outcomes. You will be a strategic partner, enabling lasting change at scale in a high-touch, high-impact role.

The position offers hybrid work from our Berlin setup or remote options across Germany, with stock options and generous benefits. You’ll collaborate with Product, Support and Sales, guiding multi-stakeholder deployments and designing scalable training

Qualifications

• German language at C1+ level required.
• Excellent written and verbal communication in English and German.

Responsibilities

• Own a portfolio of Enterprise customers and act as their strategic partner.
• Lead multi-stakeholder implementations in regulated environments.
• Design and run train-the-trainer concepts that scale.
• Turn customer goals into measurable outcomes and value narratives.
• Anticipate risks early and navigate them proactively.
• Work closely with Product, Support and Sales to continuously improve value delivery.
• Contribute learnings and improvements back to the team.
• Partner with Technical Support and Customer Training teams.

Skills

German (C1+)

English

Communication

Strategic thinking

Job description

Why voize? Because we’re more than just a job!

At voize, we believe the greatest gift to frontline workers is time - time to care, connect, and be present. Today, that time is lost to busywork and complex systems that pull them away from what matters most: people.

Our vision is to change that by building AI companions that seamlessly take over digital workflows. We don't replace humans with technology - we amplify their impact.

Our mission is backed with a $50M Series A funding led by Balderton Capital, with support from HV Capital, Y Combinator and other leading VCs. Today, 2,000+ facilities trust voize, and over 200,000 users rely on our AI companion to ease their daily workload.

As a dynamic team, we combine first-in-class technology with meaningful social impact. And now, we’re looking for you to join us on this mission!

Your Mission: Create real, measurable impact in complex environments

At voize, Customer Success is not just about “keeping customers happy”, it’s about creating sustainable value in a complex and meaningful industry. As a Customer Success Manager for High Touch, you work with large care organisations where change is hard, stakes are high, and clarity makes the difference.

You will be a strategic partner to our customers, turning complexity into action and driving lasting change at scale.

This is a high-touch, high-impact role with real ownership.

Your Daily Business - No two days are alike

Own a portfolio of "Enterprise" customers and act as their strategic partner

Lead multi-stakeholder implementations in regulated, real-world environments

Design and run train-the-trainer concepts that scale

Turn customer goals into measurable outcomes and value narratives

Anticipate risks early and navigate them calmly and proactively

Work closely with Product, Support and Sales to continuously improve how we deliver value

Contribute learnings, patterns and improvements back to the team.

Partner with t Technical Support and Customer Training teams

This role is about multiplying impact and creating value

Your Skillset - What you bring to the table

You’re likely a great fit if you:

Enjoy complexity and don’t need everything to be perfectly defined upfront

Care deeply about the people you work with: customers and teammates

Balance empathy with structure and clarity

Think in systems, not just in individual accounts

Take ownership naturally and don’t wait to be told what to do

Can confidently communicate in German* and English

Want to help shape how Customer Success works as we grow

We thrive on teamwork. Go solo? Nah. At voize, the louder we work together, the bigger the impact for our customers.

*Since you will be working with German Speaking customers we do require C1+ level of German

Growing together - what you can expect at voize

We are a fast-growing startup, that means you will tackle challenges, grow quickly, and make a real impact, giving frontline workers more time for people

We foster an open, collaborative culture with regular team events, whether you work from our Berlin office or remotely across Germany

Become a co-creator of our success with stock options

Generous perks: 30 vacation days plus your birthday off, Germany Transport Ticket, Urban Sports Club, regular company off‑sites, and access to learning platforms such as Blinkist and Audible

You decide when you work best, that means flexible working hours and a good hybrid set‑up.