Head of Customer Succss (m/f/d)

voize

Berlin

Hybrid

EUR 140,000 - 190,000

Full time

14 days+

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Benefits offered by this job

Stock options

30 vacation days

Germany transport ticket

Urban Sports Club

Company off-sites

Learning platforms access

Job summary

voize is hiring a Head of Enterprise Customer Success to build and scale our Germany-wide org and prepare for international growth. You will own senior relationships, drive adoption and health metrics, and lead multi-site rollouts with governance and accountability across stakeholders.

With senior leadership experience, you will design operating models, manage €1M+ accounts, and partner across Sales, Implementation, Product, and Operations.

Qualifications

Senior leadership experience in Enterprise Customer Success or similar roles.
Ownership of large, high-stakes accounts including multi-site rollouts.
Deep CS expertise in adoption, health, outcomes, and escalations.
Experience designing operating models with clear standards and accountability.
Proven ability to manage complex, multi-site programs across stakeholders.
Strategic yet hands-on leadership with strong judgment in critical situations.
High EQ, executive presence, proactive communication in German and English.

Responsibilities

Lead and scale the Enterprise Customer Success organization for growth in Germany and internationally.
Design the operating model including ownership, governance, standards, and capacity planning.
Own adoption, customer health, and operational outcomes across complex enterprise accounts.
Lead multi-site rollout governance and ensure quality, risk management, and follow-through.
Build trusted C-level relationships across customer leadership, IT, procurement, and operations.
Anticipate and resolve escalations by stepping into critical customer or facility situations.
Partner cross-functionally with Sales, Implementation, Product, Operations, and Vertical Experts.
Develop a high-performing team through coaching, clear expectations, and feedback.

Skills

Senior leadership

Enterprise CS

C-level relationships

Multi-site rollout

Strategic leadership

German language

English language

Job description

Why voize? Because we’re more than just a job!

At voize, we believe the greatest gift to frontline workers is time - time to care, connect, and be present. Today, that time is lost to busywork and complex systems that pull them away from what matters most: people.

Our vision is to change that by building AI companions that seamlessly take over digital workflows. We don’t replace humans with technology - we amplify their impact.

Our mission is backed with a $50M Series A funding led by Balderton Capital, with support from HV Capital, Y Combinator and other leading VCs. Today, 2,000+ facilities trust voize, and over 200,000 users rely on our AI companion to ease their daily workload.

As a dynamic team, we combine first-in-class technology with meaningful social impact. And now, we’re looking for you to join us on this mission!

Your Mission: Build the Customer Success organization for our next stage of growth

We are looking for a Head of Enterprise Customer Success to lead and scale our enterprise customer organization across Germany’s largest healthcare groups and prepare it for international growth.

You will build the operating model for consistent adoption and measurable outcomes across complex, multi-facility rollouts. Owning customer health and executive alignment for high-stakes partnerships — including €1M+ accounts — you will lead through your team while stepping directly into critical situations when needed.

Your Daily Business – No two days are alike

Lead and scale the Enterprise Customer Success organization for growth in Germany and internationally

Design the operating model , including ownership, governance, standards, and capacity planning

Own adoption, customer health, and operational outcomes across complex enterprise accounts

Lead multi-site rollout governance and hold teams accountable for quality, risk, and follow-through

Build trusted C-level relationships across customer leadership, operations, IT, and procurement

Anticipate and resolve escalations , stepping directly into critical customer or facility situations

Partner cross-functionally with Sales, Implementation, Product, Operations, and Vertical Experts

Develop a high-performing team through clear expectations, coaching, and candid feedback

Your Skillset – What you bring to the table

Senior leadership experience in Enterprise Customer Success, customer operations, or strategic account leadership within a scaling SaaS or technology business

Ownership of complex, high-stakes customers , including €1M+ accounts and C-level relationships

Deep CS expertise in adoption, customer health, operational outcomes, and escalations

Experience designing operating models and creating clear standards and accountability

A track record leading complex, multi-site rollouts across multiple stakeholder groups

Strategic and hands-on leadership , with the judgment to enter critical situations directly

High EQ, executive presence, and an energizing, proactive style

Professional German and strong English

Healthcare or another regulated industry is advantageous; consulting or program-management experience is a plus

Growing together – what you can expect at voize

We are a fast-growing startup, that means you will tackle challenges, grow quickly, and make a real impact, giving healthcare professionals more time for real patient care

We foster an open, collaborative culture with regular team events, whether you work from our Berlin office or remotely from Germany

Become a co-creator of our success with stock options

Generous perks: 30 vacation days plus your birthday off, Germany Transport Ticket, Urban Sports Club, regular company off-sites, and access to learning platforms such as Blinkist and Audible