Customer Success Manager DACH (f/m/d)

ecosio GmbH; Berlin; Remote; EUR 65,000 - 95,000; Full time

Benefits offered by this job

Remote-first culture

Flexible hours

Personal development budget

Home office allowance

Team events & trips

EU workations

Job summary

ecosio GmbH is a fast-growing B2B SaaS company specialising in EDI and e-invoicing. We are a remote-first organization with a flexible work culture and a strong focus on growing client value.

You will manage a portfolio of existing customers, identify up- and cross-selling opportunities, and collaborate with an established Account Manager to ensure seamless handovers. Join us to drive customer success, gather feedback to improve products, and contribute to strategic campaigns with Marketing.

Qualifications

• Experience in B2B SaaS sales.
• German language skills at native/C2 level; fluent English.
• Experience managing a portfolio of existing customers.
• Track record in cross- and upselling.

Responsibilities

• Develop and grow customer accounts, building long-term relationships.
• Collaborate with Account Manager to hand over qualified opportunities.
• Listen to customers and feed back to product/marketing.
• Drive sales campaigns with marketing.

Skills

B2B SaaS sales

German language (native/C2)

English language (fluent)

Portfolio management

Cross-selling & upselling

Job description

Job Description

ecosio is a fast-growing, innovative service company and a leading provider of B2B integration, specialising in electronic data interchange (EDI), Web EDI and e-invoicing. ecosio is part of Vertex, Inc., a leading global provider of indirect tax solutions listed on Nasdaq (VERX).

Our brand slogan is Connections That Work as we believe strong connections are central to successful business relationships - both external and internal. At ecosio, we hire individuals from all backgrounds and are committed to creating an inclusive work environment. We are technology lovers, set the highest standards for our solutions, and put innovative ideas first.

You'll connect with the role if you enjoy...

• driving company value by strategically developing existing accounts, building long-term business relationships, and identifying up- and cross-selling opportunities
• managing your own portfolio of clients making sure they get the most value out of our solution
• partnering closely with an experienced Account Manager to hand over and transition qualified opportunities seamlessly
• listening to your customers and communicating their feedback to ensure our products and services meet their needs
• navigating complex customer escalations and aligning internal stakeholders to turn friction into solutions
• executing sales campaigns in close cooperation with marketing

To connect with ecosio it is important to have...

• experience in B2B SaaS sales
• German language skills on a native / C2 level, fluent English skills
• experience working with a portfolio of existing customers
• experience with cross- and up-selling

And nice to have...

• experience selling EDI / e-invoicing / ERP solutions

By connecting with us you will experience...

• our remote-first culture lets you work remotely from one of our designated countries
• flexible working hours to suit your schedule and priorities
• annual personal development budget to invest in conferences, courses, or career coaching
• home office allowance to create a workspace that fits your needs
• regular events and trips to connect, celebrate, and have fun with the team
• workations of up to 90 days per year within the EU, combining travel and productivity
• wellbeing support, including mental health resources and employee assistance programs
• additional country-specific benefits based on your location

As part of our hiring process at ecosio, we conduct standard background checks. You can find more information about them by clicking HERE.

Our mission is to build Connections That Work by fostering a diverse and inclusive team. We are committed to making everyone feel valued and empowered to contribute their unique skills, experiences and perspectives. And now we want to connect with you!