Customer Success Manager - CEE & Baltics

Pentera; Deutschland; Remote; EUR 60,000 - 90,000; Full time

Job summary

Pentera is seeking an experienced Customer Success Manager based in Germany (preferably near the north eastern border) to manage and grow a portfolio across Central and Eastern Europe as well as the Baltics. You’ll act as a trusted advisor, helping customers maximize the value of Pentera’s solutions while identifying opportunities for growth.

This role combines technical understanding with commercial acumen and a strong focus on delivering an outstanding customer experience.

Qualifications

• 4+ years of experience as a Customer Success Manager in the cyber security industry.
• Experience managing renewals and account growth.
• Ability to communicate and build relationships with stakeholders at all levels, including executives.
• Strong analytical and problem-solving skills.
• Highly organized, with the ability to manage multiple priorities.
• Self-motivated and collaborative.
• Fluent in English and Polish.

Responsibilities

• Operate as the primary point of contact for your portfolio of accounts.
• Build strong relationships with key stakeholders and maintain regular engagement (remote and onsite).
• Represent customer needs internally and ensure expectations are met.
• Identify expansion opportunities and support renewal processes.
• Take ownership of commercial activities within assigned accounts.
• Develop a strong understanding of Pentera’s product and use cases.
• Collaborate closely with Sales to support opportunities while maintaining high customer engagement.
• Track account metrics and maintain accurate customer data in the CRM.
• Travel for onsite meetings and business reviews as needed (30-40%).

Skills

Relationship management

Negotiation

Analytical thinking

Project management

Tools

CRM

Job description

Must be based in Germany

Must be Fluent in Polish and English

Accelerate Your Career in Cybersecurity!

Join Pentera and take your career to the next level in cybersecurity. As a leader in Automated Security Validation, we help businesses around the world safely emulate real-world attacks to uncover their vulnerabilities, just like the world’s best red teams. At Pentera, you will be at the forefront of cybersecurity innovation, working on advanced tools that challenge organizations' defenses and push the limits of security testing.

With over 400 team members and 1,300 customers in more than 60 countries, Pentera is a growing company supported by top investors such as Insight Partners, K1, and The Blackstone Group.

If you want to grow your skills, make an impact, and be part of an innovative team, Pentera is the place for you.

About the role:

We’re looking for an experienced Customer Success Manager based in Germany (preferably the north eastern border) to manage and grow a portfolio of customers across Central and Eastern Europe as well as the Baltics.

In this role, you’ll act as a trusted advisor to your accounts, helping customers maximize the value of Pentera’s solutions while identifying opportunities for growth. This position combines technical understanding, commercial awareness, and a strong focus on delivering an outstanding customer experience.

Responsibilities:

• Operate as the primary point of contact for your portfolio of accounts
• Build strong relationships with key stakeholders and maintain regular engagement (remote and onsite)
• Represent customer needs internally and ensure expectations are met
• Identify expansion opportunities and support renewal processes
• Take ownership of commercial activities within assigned accounts
• Develop a strong understanding of Pentera’s product and use cases
• Collaborate closely with Sales to support opportunities while maintaining high customer engagement
• Track account metrics and maintain accurate customer data in the CRM
• Travel for onsite meetings and business reviews as needed (30-40%)

Requirements:

• 4+ years of experience as a Customer Success Manager in the cyber security industry
• Experience managing renewals and account growth
• Ability to communicate and build relationships with stakeholders at all levels, including executives
• Strong analytical and problem-solving skills.
• Highly organized, with the ability to manage multiple priorities
• Self-motivated and collaborative
• Fluent in English and Polish

We are an equal opportunity employer and we are committed to building a diverse and talented workforce. We do not discriminate on the basis of race, sex, religion, colour, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, medical condition, disability, or any other class or characteristic protected by applicable law. We welcome candidates from all backgrounds to join us!