Customer Success Manager – Automotive (m/f/d)

CSP GmbH; Deutschland; Hybrid; EUR 80.000 - 100.000; Vollzeit

Zusammenfassung

A leading automotive software provider is seeking a Customer Success Manager to serve as a trusted advisor for automotive customers. You will guide clients through onboarding and adoption, ensuring they maximize the value of the SaaS solutions. The ideal candidate has a background in customer success, particularly within the automotive sector, and a strong understanding of quality management processes. This role offers flexible working conditions and opportunities for professional development.

Leistungen

Flexible working hours

Hybrid working model

Structured training with a mentor

Company health management program

Discounted shopping deals

Qualifikationen

• 5+ years of experience in Customer Success, Consulting, or SaaS account management.
• Automotive experience (OEM/Tier 1/Tier 2) preferred.
• Strong understanding of APQP, PPAP, FMEA, SPC, and regulatory requirements.

Aufgaben

• Guide customers through the full post-sales lifecycle.
• Build trusted relationships with quality leaders and engineering teams.
• Own renewal strategy and ensure long-term customer retention.

Kenntnisse

Customer Success Management

Consulting

Quality/Manufacturing IT

SaaS Account Management

Communication Skills

Analytical Thinking

Ausbildung

Bachelor’s Degree

Master’s Degree or Equivalent Experience

Jobbeschreibung

About the job

About us

CSP is a leading provider of Quality Management, Shopfloor and Compliance software used by major automotive OEMs, Tier-1 and Tier-2 suppliers across Europe.

With over 30 years of experience and trusted products such as QST, IPM, and PG, CSP supports mission-critical manufacturing, quality and compliance processes along the entire automotive value chain.

As the industry accelerates towards electrification, software‑defined vehicles, and increasingly complex supply networks, CSP is expanding its Customer Success function to ensure customers achieve maximum value from our SaaS‑ and AI‑driven solutions.

About the Role

As Customer Success Manager – Automotive, you are the trusted advisor for a portfolio of automotive customers. You ensure successful onboarding, drive product adoption, deliver measurable business outcomes, and secure renewals and expansions.

You will collaborate closely with Quality, Production, Engineering, IT, and Operations leaders to help them maximize the value of CSP’s QMS and Shopfloor solutions and support their digital transformation journey.

Qualifications

• 5+ years in Customer Success, Consulting, Quality/Manufacturing IT or SaaS account management.
• Automotive experience (OEM/Tier‑1/Tier‑2) strongly preferred.
• Strong understanding of APQP, PPAP, FMEA, SPC, traceability, shopfloor workflows and regulatory requirements.
• Ability to communicate technical and process topics to business stakeholders.
• Track record of driving adoption, value creation and renewals.
• Excellent communication, presentation and interpersonal skills — including C‑level discussions.
• Structured, analytical, proactive, and customer‑centric mindset.
• A bachelor’s degree is essential, and a master’s degree or equivalent experience is preferred.

Why CSP?

• Work directly with leading automotive manufacturers and suppliers.
• Help transform quality and production processes with modern SaaS and AI solutions.
• High‑impact role with influence across multiple plants, programs and corporate functions.
• Fast decision‑making, collaborative culture, high ownership.

Next steps

Ready to Drive Real Impact?

We’re looking forward to meeting ambitious sales professionals who want to grow with us. Apply now — or reach out directly for a confidential conversation.

Position details

Drive Customer Value & Adoption

• Guide customers through the full post‑sales lifecycle (onboarding→adoption→value→expansion).
• Ensure customers adopt QST, IPM, PG and upcoming SaaS modules effectively.
• Track product usage, identify adoption gaps, and define concrete improvement actions.
• Link CSP capabilities to business goals such as APQP/PPAP excellence, defect reduction, traceability, process stability and reporting efficiency.

Strategic Partner to Automotive Customers

• Build trusted advisor relationships with quality leaders, plant operations, engineering and IT.
• Understand customer roadmaps (EV platforms, battery production, global rollouts, new quality standards).
• Align CSP’s products with customer priorities and provide proactive recommendations.

Retention, Renewal & Expansion

• Own renewal strategy and ensure long‑term customer retention.
• Identify upsell/cross‑sell opportunities across plants, lines, modules and global programs.
• Collaborate with Account Managers on expansion and harmonization initiatives.

Risk & Incident Management

• Proactively monitor customer health scores, risks and escalations.
• Coordinate cross‑functional resources to resolve issues quickly.
• Communicate clearly during incidents and ensure transparency.

Cross‑Functional Collaboration

• Work closely with Product, Customer Success, Solutions Consulting and Support to ensure consistent delivery.
• Provide customer insights to Product Management for roadmap planning.
• Support Account Management in QBRs and Executive Business Reviews.

Benefits

Flexibility & work‑life balance

• You benefit from flexible working hours for your perfect mix of work and leisure time.
• Hybrid working with a predominantly home‑based office offers you freedom and social integration at the same time.

Exciting tasks & development

• You can expect a varied job in an international environment with renowned customers.
• Thanks to structured training with a personal mentor at your side, you will feel right at home.
• Be part of digitalization with innovative solutions and contribute your own ideas.
• Individual development opportunities support your career path.

Team & Culture

• You are an important part of our open, appreciative team with an informal culture of equality.
• Feel at home in a family atmosphere.
• We stand for an experimental, error‑tolerant, and agile mindset—we learn from mistakes and develop together.

Working environment & benefits

• Modern, ergonomic workplaces with top equipment.
• Gather your thoughts in the gaming lounge, while playing foosball, or during other social activities.
• We offer you a company health management program and flexible retirement benefits.
• We also offer the classics: free coffee, tea, water, and organic fruit. Take advantage of discounted shopping deals and bike leasing at company rates.

Our Commitment to You

CSP is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.

CSP aims to be accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email [e-mail]