Customer Success Manager/Account Manager - DACH

Leapsome; Berlin; Hybride; EUR 48 000 - 75 000; Plein temps

Avantages offerts par ce poste

Learning & development budget

Home office stipend

Equity package

Exclusive partner discounts

Vacation days up to 40

Urban Sports Club membership

Flexible/Hybrid work in Berlin

Résumé du poste

Leapsome GmbH in Berlin is seeking a customer-facing professional to own relationships with HR and C-level stakeholders, translating needs into Leapsome solutions. You’ll drive expansion, create business cases, own renewals, and hit net revenue targets while using AI, automation and data to scale how the team works.

You’ll plan adoption programs to roll out more of the platform, focus on converting customers onto our HRIS, and share feedback with Product and Engineering to shape the roadmap.

Qualifications

• Previous experience in a customer-facing role (e.g., consulting, account management, sales or customer success).
• Fluent German (native or C1) and strong business English.
• Customer-centric seller mindset focused on solutions and targets.
• Analytical and process-oriented with data-based decision making.
• Program and project management experience from implementations or rollouts.

Responsabilités

• Own relationships with HR and C-level stakeholders and translate needs into Leapsome solutions.
• Create expansion opportunities, build business cases, and own renewals/NRR targets.
• Plan adoption and conversion programs to roll out more of the platform.
• Use AI, automation and smart processes to scale how the team works.
• Share customer feedback with Product and Engineering to shape the roadmap.

Connaissances

German language

English language

Customer-centric mindset

Analytical thinking

Program & project management

Communication adaption

Description du poste

Your opportunity

What is your job?

Own relationships with HR and C-level stakeholders, understand the value they need in the short and mid term, and translate those needs into the right Leapsome solutions.

Create expansion and cross-sell opportunities, build business cases and own renewals, NRR and your commercial targets.

Plan and run adoption and conversion programs that help customers roll out more of the platform, with a strong focus on converting and expanding customers onto our HRIS.

Use account data to spot risks and find the next opportunity.

Use AI, automation and smart processes to scale how you and the team work.

Share customer feedback with Product and Engineering and help shape our roadmap.

Who are we looking for?

Previous experience in a customer-facing role, for example in Consulting (HR or Management), Account Management, Sales or Customer Success.

Fluent German (native or C1) and strong business English.

Customer-centric seller mindset: you look for the right solution for your customer, create opportunities and like owning commercial targets.

Analytical and process thinking: you are comfortable working with data and KPIs, spot patterns across your accounts and turn them into clear, repeatable processes.

Program and project management skills, for example from implementations or rollouts.

How you work

You adapt your communication to every audience, from HR admins to C-level.

You are comfortable with uncertainty and speed and take ownership beyond your role.

You have a growth mindset, and love getting and giving clear feedback.

You use technology, including AI, to solve problems and bring real drive to selling.

Nice to have: Experience in HR tech or adjacent software, such as payroll, finance or operations tools.

A track record of quota attainment, expansion revenue or fast promotions.

Experience with C-level stakeholders and in scale-up environment.

Benefits at Leapsome

• Learning and development: Grow your skills with a €2,000 yearly development budget and full access to the Good Habitz platform.
• Work-from-home stipend: A one-time €1,000 stipend to set up your home workspace.
• Competitive pay and equity: Competitive salary plus a pre-IPO equity package, so you share in the company's growth.
• Corporate benefits: Exclusive discounts and deals from our partner network.
• Vacation: 30 vacation days a year plus public holidays, with the option to upgrade to 40 days at adjusted pay. After 5 years at Leapsome, take a month-long paid sabbatical.
• Wellness benefits: Stay active with a fully sponsored Urban Sports Club M membership, and support your mental health with an Oliva subscription that includes 1:1 therapy sessions, plus company workshops on mindfulness and digital wellness.
• Hybrid and flexible work: Spend 2 days a week with the team in our Berlin office, Tuesdays and Thursdays.

Impact

Join a fast-growing HR platform trusted by more than 2,000 companies worldwide: you'll help shape how companies run HR and grow their people in one connected system.

Culture

A diverse, international team that values open feedback and celebrates wins, big and small.

Sponsored lunch

Lunch is on us every Tuesday and Thursday.

Work from anywhere

Work from a different location for up to 2 months a year.

Monthly team activities

Join Feierabend, a monthly budget to get-together in Berlin — hosted by employees, for employees.

This role is based in Berlin and the salary range for this position is €48,000 - €75,000 + Bonus + Equity. View our full compensation framework here. Leapsome aims to pay generously and fairly. If the listed range isn’t working for your situation, please tell us early in the process, we’d rather have that conversation than lose a great candidate over a number we may be able to address. If your role or skillset isn’t covered in our compensation framework, it’s likely because we haven’t hired enough in that area yet. We’ll build a data-backed range before we make you an offer, and we’ll share our thinking with you as early as we can. This note is published for transparency. It reflects our compensation philosophy as of June 2026 and describes our general global approach — it is not a contract, offer, or entitlement to any salary, increase, or bonus, and may change at any time. Individual compensation is always governed solely by your written employment agreement and applicable local law.