Customer Success Manager (m/f/x) - AI-powered B2B SaaS

ITONICS GmbH; Berlin; Vor Ort; EUR 60.000 - 80.000; Vollzeit

Benefits dieser Stelle

Close collaboration with top B2B companies

Influence in strategic decision-making

Zusammenfassung

ITONICS GmbH is seeking a Customer Success Manager to partner with innovation leaders and drive measurable business results. You'll leverage our AI-powered platform to deliver value, cultivate meaningful relationships, and influence decision-making processes within our client organizations.

Your role will involve guiding the onboarding process, turning data into insights, and building enduring partnerships, all while demonstrating a profound understanding of both SaaS and customer success. If you have a track record in innovation consulting and are fluent in both German and English, we encourage you to apply.

Qualifikationen

• Proven track record in SaaS or innovation.
• Ability to influence decision-makers at C-level.
• Fluency in German and English required.
• Demonstrated structured problem-solving abilities.
• Interest in applying AI tools in customer success.

Aufgaben

• Drive customer onboarding, adoption, and expansion.
• Analyze usage data to identify growth opportunities.
• Build long-term relationships with customers.
• Refine and run proven customer success playbooks.

Kenntnisse

SaaS experience

C-level influence

Fluent in German

Fluent in English

Structured problem-solving

AI curiosity

Jobbeschreibung

Your Contribution

The world's most forward-thinking organizations don't just react to change. They engineer it. At ITONICS, you'll help them do exactly that. As a Customer Success Manager, you partner with innovation leaders at ambitious companies to turn our AI-powered platform into measurable business results: faster decisions, smarter portfolios, and innovation that actually ships. You are a strategic advisor who diagnoses what a customer really needs, designs the path to value, and uses AI, both in how you work and in what the platform delivers, to get them there faster than they thought possible.

Your Day-to-Day Tasks

• Drive value, prove it. You guide onboarding, adoption, expansion, and you translate platform usage into a clear story of value, backed by metrics that hold up in the boardroom.

• Turn signals into decisions. You combine customer context, usage data, and the platform's AI (trend detection, automated insights, predictive analytics) to spot risk early and find where growth lives. Those insights shape Quarterly Business Reviews, steer strategic calls, and feed real customer needs back into our product roadmap.

• Build relationships that last. You earn trusted‑advisor status with everyone from innovation managers to C-level sponsors, in German and English. You move fluidly between strategy and operational detail, and you keep long‑term partnerships intact even when the conversation gets hard.

• Raise the bar. You run engagements on proven playbooks, and you help sharpen them, feeding what works back to the whole team.

Your Skills & Qualifications

• A track record in SaaS and/ or innovation

• The business acumen and confidence to influence decision‑makers up to C‑level

• Fluent German and English

• Structured, evidence‑based problem‑solving and a steady hand on complex projects (time, quality, cost)

• Genuine curiosity about AI. You don't need to be an engineer, but you're keen to put AI tools to work for your customers and yourself

• For senior roles: 5+ years in innovation consulting, management/IT consulting, customer success, or related client‑facing work

Don't tick every box? Apply anyway. If you're strong on the outcomes and the customer relationships, we'd rather talk.

Why us?

Few customer success roles put you this close to decisions that matter. You sit across from the people steering innovation at some of the most ambitious B2B companies in their markets, and your work visibly shapes where they place their bets. You'll build a track record that's hard to get anywhere else: real influence with senior leaders, a front‑row view of how top organizations actually innovate, and outcomes you can point to. If you want a career that compounds fast, in rooms most people don't get into, this is the seat.