Customer Success Manager

THRYVE; München; Hybrid; EUR 70.000 - 100.000; Vollzeit

Zusammenfassung

THRYVE in Munich is seeking a Customer Success Manager to own how clients adopt and embed the Industrial AI platform in their day-to-day operations. You will manage onboarding through expansion, working closely with leadership from day one.

The role combines high ownership, change management, and data-driven account growth in a fast-growing manufacturing technology company; four days in the office per week with one remote day.

Qualifikationen

• 3+ years' experience in customer success, account management, or a similar customer-facing role.
• Background in manufacturing, industrial AI, SaaS, intralogistics, or workforce technology strongly preferred.
• Practical technical fluency: comfortable with Python, SQL, and AI-assisted platforms.
• Exposure to SAP or CMMS systems a plus.

Aufgaben

• End-to-end client relationships post-sale, from onboarding through to expansion.
• Driving change management so the platform becomes genuinely embedded in how teams work.
• Deep understanding of each client's systems and workflows to guide correct implementation.
• Growing account value over time through demonstrated impact and expansion.

Kenntnisse

Customer success experience

Account management

Technical stakeholder management

Industrial AI background

Tools

Python

SQL

AI-assisted platforms

SAP

CMMS

Jobbeschreibung

Customer Success Manager — Industrial AI / Manufacturing Tech | Munich

Munich (4 days office / 1 day remote)

Fluent German required

About the Company

We're partnering with a fast-growing, well-funded AI platform business building tools for the industrial and manufacturing sector. Their technology helps frontline technicians and operators work smarter and more effectively combining training, guidance, and support into one platform, replacing the patchwork of disconnected tools most manufacturers rely on today.

Backed by recent funding and building serious momentum with clients across manufacturing and energy, this is a genuine chance to join early and help shape a function from the ground up.

The Role

As Customer Success Manager, you'll own how clients actually adopt and embed the platform into their day-to-day operations once they're signed. This isn't a support ticket role it's a hands-on, high-ownership position where you'll get deep into how each client's team works, drive the change management needed to make adoption stick, and build the relationship into long-term account growth.

You'll work closely with senior leadership from day one, with a clear path to build and lead the function as the company scales.

What You'll Own

• End-to-end client relationships post-sale, from onboarding through to expansion
• Driving change management so the platform becomes genuinely embedded in how teams work, not just another tool that goes unused
• Deep understanding of each client's systems and workflows to guide correct implementation
• Growing account value over time through demonstrated impact and expansion

What We're Looking For

• 3+ years' experience in customer success, account management, or a similar customer-facing role (strong candidates with 2 years will also be considered)
• Background in manufacturing, industrial AI, SaaS, intralogistics, or workforce technology strongly preferred
• Practical technical fluency :comfortable with tools like Python, SQL, and AI-assisted platforms
• Exposure to SAP or CMMS systems a plus
• 4 days in office in Munich

Why Apply

• Join an early-stage, high-growth team with direct access to leadership
• Genuine ownership over how the function is built, not a pre-defined playbook
• Work on a product tackling a real, underserved problem in European manufacturing