Customer Success Manager

Clera; München; Vor Ort; EUR 55.000 - 75.000; Vollzeit

Zusammenfassung

Clera in Munich is seeking its first Customer Success Manager to own the post-sales journey from onboarding to expansion. You will serve as the trusted partner for customers, driving satisfaction, renewal, and long-term partnerships while collaborating with product, sales, and engineering to shape the roadmap.

This full-time, on-site role requires 1+ years in customer success or account management, native German and fluent English, and a proactive, customer-centric mindset.

Qualifikationen

• 1+ years in customer success, account management, or client relationships in SaaS/B2B/consulting.
• Excellent verbal and written communication, with confidence engaging C‑level stakeholders.
• Proven ability to lead onboarding and drive adoption, renewal, and retention.

Aufgaben

• Own the end-to-end post-sales journey from onboarding to expansion.
• Serve as primary contact for customers, driving satisfaction and long-term partnerships.
• Lead onboarding sessions and workshops to accelerate product adoption.
• Translate feedback into actionable insights to influence the product roadmap.
• Collaborate with product, sales, and engineering to align customer needs with development priorities.

Kenntnisse

Customer success

Account management

Communication

Product feedback

Tools

Salesforce

HubSpot

Jobbeschreibung

About the Role

Join a fast-growing, Y Combinator–backed AI startup in Munich as their first Customer Success Manager. This is a high-impact, foundational role at a seed-stage B2B SaaS company that automates quoting and order processing for distributors and manufacturers using AI — helping sales teams eliminate manual work and close more deals.

You’ll own the full post-sales customer journey and work closely with the Chief Product Officer, sales, and engineering teams to drive retention, expansion, and product adoption. This role will directly shape how the company grows with its customers.

No visa sponsorship is available — candidates must be eligible to work in Germany without sponsorship.

What You’ll Do

• Own the end-to-end customer journey from sales support through onboarding, adoption, and expansion.
• Serve as the primary point of contact and trusted partner for customers, driving satisfaction and long‑term partnerships.
• Lead onboarding and implementation to ensure a quick time-to-value and sustained engagement.
• Run workshops and training sessions to accelerate product adoption and share best practices.
• Translate customer feedback into actionable insights and actively influence the product roadmap.
• Help customers unlock measurable efficiency gains and savings, and support them during key negotiations.
• Manage accounts with a focus on retention, growth, and strategic partnership development.
• Collaborate closely with product, sales, and engineering to ensure customer needs shape development priorities.

What We’re Looking For

Required:

• 1+ years of experience in customer success, account management, or client relationship management in SaaS, B2B, or consulting.
• Excellent verbal and written communication skills with confidence engaging C‑level stakeholders.
• Proven ability to lead customer onboarding, drive product adoption, and advocate for renewal and retention throughout the post‑sales lifecycle.
• Familiarity with SaaS success metrics (health scores, CSAT, NPS, churn) and a data‑informed approach to customer management.
• Experience with CRM platforms such as Salesforce or HubSpot.
• Proactive, empathetic, and people‑oriented — motivated to build something meaningful and grow with an early‑stage company.
• Native German and fluent English (both required).
• Willingness to work five days a week from the Munich office, with occasional customer travel.

Nice to Have:

• Domain knowledge in construction, HVAC, electrical, plumbing, or supply chain/distribution industries.
• Experience working in or with early‑stage startups.
• Background in manufacturing or industrial B2B environments.

Location & Work Arrangement

This is a full‑time, on‑site role based in Munich, Germany. You’ll be expected in the office five days a week, with occasional travel to visit customers.

About the Company

This is a seed‑stage, Y Combinator–backed startup (batch W25) with a small but experienced team, building AI‑powered software to automate inside sales workflows — including quote generation, order processing, email automation, and AI voice agents — for distributors and manufacturers. The platform integrates with major ERP and CRM systems (SAP, Oracle, Salesforce, HubSpot) and is GDPR‑compliant with enterprise‑grade security certifications. The company serves customers across HVAC, electrical, building materials, and related distribution sectors.