Customer Success Manager

Wundermart; Berlin; On-site; EUR 50,000 - 70,000; Full time

Job summary

A leading retail company in Berlin seeks a Customer Success Manager to drive customer satisfaction and loyalty. You'll cultivate strong client relationships, manage onboarding journeys, and unlock financial opportunities through data-driven insights. Collaborating closely with various teams, you will ensure seamless shop openings and continuous service enhancements. This role offers significant impact within a growing department, ideal for a proactive individual looking to shape the evolution of customer success.

Qualifications

• Ability to build and nurture strong customer relationships.
• Experience in data analysis to uncover opportunities.
• Proven track record of managing onboarding processes.

Responsibilities

• Deliver game-changing value to clients through strong relationships.
• Coordinate shop opening across different teams.
• Enhance financial performance through local pricing and promotions.

Skills

Customer relationship management

Data-driven insights

Proactive mindset

Collaboration

Tools

CRM tools

Data analytics

Job description

Overview

As a Customer Success Manager at Wundermart, you'll be at the forefront of delivering game-changing value to our clients! You’ll become a trusted partner, building and nurturing strong relationships that ensure customer success, satisfaction, and loyalty. With your proactive mindset, you’ll be one step ahead—anticipating needs, tackling challenges, and finding creative solutions to elevate our customers' experiences.

By diving into data-driven insights, you'll uncover opportunities to enhance financial performance and celebrate wins as our clients thrive. You’ll own the onboarding journey, welcoming new customers and guiding them to a smooth, seamless integration. Your regional expertise will drive the shop opening coordination across the different teams involved, ensuring everything runs like clockwork. You'll also be the go-to collaborator, aligning teams internally and externally to make sure customer actions are swiftly executed and successful.

You’ll be part of Wundermart’s commercial team. Within this team, our sales colleagues are responsible for identifying and closing new locations for our lobby shops. By being closely involved from the start, you really get to know the hotel, their guests, and their market. This makes you the driving force behind the commercial (and financial) success of these shops.

Once the deal is signed, you take the lead. You start building the relationship with the new customer and coordinate the set-up of the shop, making sure everything runs smoothly from day one. With your understanding of the specific market and hotel needs, you continuously improve our service, shape local pricing and promotions, and spot smart upsell opportunities that boost performance.

And as this role is part of a growing department, you'll have the chance to shape its evolution and make a real impact as we scale up together!